somehow I got personal security in my pc. I contacted the company and they have sent me two removal tactics, Neither of which works. can someone help me get this virus out of my pc? tymtrvlr Thanks
Please note the following information about the malware forum:
Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
If you have already asked for help somewhere, please post the link to the topic you were helped.
We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:
Reply to this topic with the word BUMP, or see this topic.
Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
Download OTL to your Desktop. (If you already have it downloaded, then just follow the instructions below).
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.