Windows Internet Security -- Trojan -- please help

Hi there!

My friend Crubeenette posted a request for me because I had no internet access, but lo and behold it's come back, albeit in a v.simplistic mode and it still shows signs of infection, although the little 'microsoft' security icon used by the virus is no longer visible, I keep getting odd screens trying to flog me things...games, online casino, that sort of stuff!!

I can only access the internet/e-mails by right clicking and using 'start'. But I am in and it appears to be fuctioning. (The wrong spelling but it appears to be so much more eloquent!)

Crubee talked me though d/l and running 'hijackthis'. However, as I started to run the file a warning message popped up and said that it couldn't be done as it couldn't 'write' the files. I closed this box (before Crubee told me not to...) and then the scan went ahead, although Crubee says it could now be virally corrupted data.

Idk. The info' is pasted below. Please be aware that whilst Crubee knows a LOT...I know nothing! But m.thx for trying to help me!!

Dee (DeeT)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:47:00, on 04/04/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17023)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\TPSrv.exe
C:\PROGRAM FILES\PANDA SECURITY\PANDA GLOBAL PROTECTION 2009\WebProxy.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Genie-Soft\Genie Timeline\GenieTimelineService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Panda Security\Panda Global Protection 2009\PsCtrls.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\PavFnSvr.exe
C:\Program Files\Common Files\Panda Security\PavShld\pavprsrv.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\PsImSvc.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\PskSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\pavsrv51.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\AVENGINE.EXE
c:\program files\panda security\panda global protection 2009\firewall\PSHOST.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Sgewaa.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\ApvxdWin.exe
C:\Documents and Settings\John Thompson\Local Settings\Application Data\ave.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\SRVLOAD.EXE
C:\Program Files\Panda Security\Panda Global Protection 2009\PavBckPT.exe
C:\Documents and Settings\John Thompson\Local Settings\Application Data\ave.exe
C:\DOCUME~1\JOHNTH~1\LOCALS~1\Temp\Smh.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Panda Security\Panda Global Protection 2009\psimreal.exe
C:\Documents and Settings\John Thompson\Desktop\winlogon.scr

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: C:\WINDOWS\system32\r7tpdpkw71.dll - {A9BA40A1-74F1-52BD-F431-00B15A2C8953} - C:\WINDOWS\system32\r7tpdpkw71.dll (file missing)
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\WINDOWS\system32\eDStoolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Global Protection 2009\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Security\Panda Global Protection 2009\Inicio.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [YVIBBBHA8C] C:\DOCUME~1\JOHNTH~1\LOCALS~1\Temp\Smh.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: BBC iPlayer Desktop.lnk = C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1200077394232
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1210425249312
O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C34A154E-B424-47AD-9D2D-EAF23258CE84}: NameServer = 93.188.162.36,93.188.166.130
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 93.188.162.36,93.188.166.130
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 93.188.162.36,93.188.166.130
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.162.36,93.188.166.130
O22 - SharedTaskScheduler: hasiufhiusdfjdhfudd - {A9BA40A1-74F1-52BD-F431-00B15A2C8953} - C:\WINDOWS\system32\r7tpdpkw71.dll (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Genie Timeline Service (GenieTimelineService) - Genie-Soft - C:\Program Files\Genie-Soft\Genie Timeline\GenieTimelineService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Panda Software Controller - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2009\PsCtrls.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2009\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Security, S.L. - C:\Program Files\Common Files\Panda Security\PavShld\pavprsrv.exe
O23 - Service: Panda On-Access Anti-Malware Service (PAVSRV) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2009\pavsrv51.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Panda Host Service (PSHost) - Panda Software International - c:\program files\panda security\panda global protection 2009\firewall\PSHOST.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Security S.L. - C:\Program Files\Panda Security\Panda Global Protection 2009\PsImSvc.exe
O23 - Service: Panda PSK service (PskSvcRetail) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2009\PskSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Global Protection 2009\TPSrv.exe

--
End of file - 8360 bytes

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O2 - BHO: C:\WINDOWS\system32\r7tpdpkw71.dll - {A9BA40A1-74F1-52BD-F431-00B15A2C8953} - C:\WINDOWS\system32\r7tpdpkw71.dll (file missing)
  O4 - HKCU\..\Run: [YVIBBBHA8C] C:\DOCUME~1\JOHNTH~1\LOCALS~1\Temp\Smh.exe
  O17 - HKLM\System\CCS\Services\Tcpip\..\{C34A154E-B424-47AD-9D2D-EAF23258CE84}: NameServer = 93.188.162.36,93.188.166.130
  O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 93.188.162.36,93.188.166.130
  O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 93.188.162.36,93.188.166.130
  O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.162.36,93.188.166.130
  O22 - SharedTaskScheduler: hasiufhiusdfjdhfudd - {A9BA40A1-74F1-52BD-F431-00B15A2C8953} - C:\WINDOWS\system32\r7tpdpkw71.dll (file missing)
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Hi,

Shirl here posting again for Dee as she's now lost internet access again.

She attempted to make the deletions but says that the line:

O4 - HKCU\..\Run: [YVIBBBHA8C] C:\DOCUME~1\JOHNTH~1\LOCALS~1\Temp\Smh.exe

was not present today, even though clearly it was part of the Hijack Log y/day.

She then tried to go online to get the latest Malwarebytes but could no longer get online. Is there anything else she can do, please?

Hello.

• Download combofix from here
  Link 1
  Link 2
  
  1. If you are using Firefox, make sure that your download settings are as follows:
  
  * Tools->Options->Main tab
  * Set to "Always ask me where to Save the files".
  
  2. During the download, rename Combofix to Combo-Fix as follows:
  
  
  
  
  
  3. It is important you rename Combofix during the download, but not after.
  4. Please do not rename Combofix to other names, but only to the one indicated.
  5. Close any open browsers.
  6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  
  
• We need to disable your local AV (Anti-virus) before running Combofix.
  
• See HERE for how to disable your AV.
  
• Double click on ComboFix.exe.
  
• Follow the prompts. NOTE:
  
• ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
  ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***
  
  **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.
  
  
  
• The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.
  
  
  
  
• Allow ComboFix to download the Recovery Console.
  
• Accept the End-User License Agreement.
  
• The Recovery Console will be installed.
  
• You will then get this next prompt that asks if you want to continue the malware scan, select yes
  
  
  
  
• Allow combofix to run
  
• Post C:\combofix.txt back here.
  
  Note:
  Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
  

Thank you so much for trying to help me...in the end it just completely overwhelmed me, since I'm not v.computer literate. If my friend Crubeenette had lived closer, (she's o/100miles away) I'm sure she would have been able to do your bidding.

So, although I actually wanted to use a sledghammer on it (and the people who write these viruses), I took it into a local Computer shop who've delivered it back to me, clean and super fast!

Thanks again!

Dee
xx