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descriptionHP TouchSmart TX2-1020US does not recognize my DVD drive EmptyHP TouchSmart TX2-1020US does not recognize my DVD drive

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Something mysterious has happened to my DVD drivers. My computer does not recognize them (USB or internal). I am running Windows 7 - Ultimate 64bit. A call to HP says it's a Microsoft problem, and a call to Microsoft says its an HP problem. I have now defined it as my problem. I have cut screen information from Device Manager to illustrate my problem.

Thanks,
5Dollar

[img]HP TouchSmart TX2-1020US does not recognize my DVD drive Device10[/img]

[img]HP TouchSmart TX2-1020US does not recognize my DVD drive Driver10[/img]

[img]HP TouchSmart TX2-1020US does not recognize my DVD drive Driver11[img]

[img]HP TouchSmart TX2-1020US does not recognize my DVD drive Driver12[img]

[img]HP TouchSmart TX2-1020US does not recognize my DVD drive Driver13[IMG]

Any ideas?

Last edited by 5Dollar on 30th January 2010, 3:31 am; edited 1 time in total (Reason for editing : New Information)

descriptionHP TouchSmart TX2-1020US does not recognize my DVD drive EmptyRe: HP TouchSmart TX2-1020US does not recognize my DVD drive

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unable to see your attached images.
is it show any orange symbol in DVD drive?

descriptionHP TouchSmart TX2-1020US does not recognize my DVD drive EmptyHP TouchSmart TX2-1020US does not recognize my DVD drive

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Yes. There is an exclamation mark at the base of the drive symbol.

descriptionHP TouchSmart TX2-1020US does not recognize my DVD drive EmptyRe: HP TouchSmart TX2-1020US does not recognize my DVD drive

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When I checked Driver Details, I got the following screen. Evidently, from this screen, the GEARAspiWDM.sys driver is not signed. I have copied a driver from a month old backup, but that did not work.

Henry


https://servimg.com/view/14810508/12

descriptionHP TouchSmart TX2-1020US does not recognize my DVD drive EmptyRe: HP TouchSmart TX2-1020US does not recognize my DVD drive

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