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descriptionInternet Security 2010 removal EmptyInternet Security 2010 removal

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I have used Malwarebytes as directed to remove Internet Security 2010. It kind of worked. My computer is functioning but not correctly. All the titles under the icons on my desktop are highlighted and when I close a window it wipes from top to bottom. It will not let me do a system restore and it also will not allow me to delete some programs with the Add or Remove Program application. So, I don't feel my computer is clean. I have run Malwarebytes and AVG both two times.

Can you advise me on what else I should do?

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix when you've accomplished that.

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Thanks. I ran Malwarebytes again in Safe Mode and that seems to have caught the file that needed to be removed. All appears to be working well now.

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Post the log from ComboFix when you've accomplished that.

descriptionInternet Security 2010 removal EmptyLog file

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Here is the log file from Combo Fix. Please advise me as to what I should do now.

ComboFix 10-01-27.06 - Cynthia Devonshire 01/28/2010 10:35:30.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1504 [GMT -5:00]
Running from: c:\documents and settings\Cynthia Devonshire\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\s
c:\windows\Fonts\MyriadPro-Regular.otf
c:\windows\system32\15724.exe
c:\windows\system32\18467.exe
c:\windows\system32\19169.exe
c:\windows\system32\26500.exe
c:\windows\system32\6334.exe
c:\windows\system32\comrepl.exe
c:\windows\system32\reboot.txt

Infected copy of c:\windows\system32\DRIVERS\atapi.sys was found and disinfected
Restored copy from - Kitty ate it :p
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_MYWEBSEARCHSERVICE


((((((((((((((((((((((((( Files Created from 2009-12-28 to 2010-01-28 )))))))))))))))))))))))))))))))
.

2010-01-27 21:33 . 2010-01-28 15:07 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-27 16:54 . 2010-01-28 13:37 -------- d-----w- c:\program files\Microsoft Security Essentials
2010-01-27 16:13 . 2010-01-27 16:13 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2010-01-27 15:56 . 2010-01-27 15:56 -------- d-----w- c:\program files\Secunia
2010-01-26 03:10 . 2010-01-26 03:10 -------- d-----w- c:\windows\system32\wbem\Repository
2010-01-25 21:45 . 2010-01-28 03:16 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-01-25 00:54 . 2010-01-25 00:54 -------- d-----w- c:\documents and settings\Cynthia Devonshire\Application Data\Malwarebytes
2010-01-25 00:53 . 2010-01-25 00:53 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-01-24 22:59 . 2010-01-24 22:59 -------- d-----w- C:\spoolerlogs
2010-01-24 22:53 . 2010-01-24 22:53 -------- d-sh--w- c:\windows\system32\config\systemprofile\IETldCache
2010-01-13 13:46 . 2009-11-21 15:51 471552 ------w- c:\windows\system32\dllcache\aclayers.dll
2010-01-12 20:30 . 2010-01-12 20:31 -------- d-----w- c:\program files\QuickTime
2010-01-12 20:30 . 2010-01-12 20:30 -------- d-----w- c:\documents and settings\All Users\Application Data\Apple Computer
2010-01-12 13:55 . 2010-01-12 13:55 -------- d-----w- c:\program files\Network Stumbler
2010-01-03 17:56 . 2010-01-03 17:56 -------- d-----w- c:\program files\Common Files\Skype

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-01-27 17:59 . 2010-01-27 17:59 348160 ----a-w- c:\documents and settings\Cynthia Devonshire\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-62c8acb8-n\msvcr71.dll
2010-01-27 17:59 . 2010-01-27 17:59 503808 ----a-w- c:\documents and settings\Cynthia Devonshire\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-62c8acb8-n\msvcp71.dll
2010-01-27 17:59 . 2010-01-27 17:59 499712 ----a-w- c:\documents and settings\Cynthia Devonshire\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-62c8acb8-n\jmc.dll
2010-01-27 17:59 . 2010-01-27 17:59 61440 ----a-w- c:\documents and settings\Cynthia Devonshire\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-454b2504-n\decora-sse.dll
2010-01-27 17:59 . 2010-01-27 17:59 12800 ----a-w- c:\documents and settings\Cynthia Devonshire\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-454b2504-n\decora-d3d.dll
2010-01-27 16:36 . 2004-06-22 20:02 -------- d-----w- c:\program files\Common Files\Java
2010-01-27 16:35 . 2004-06-22 20:02 -------- d-----w- c:\program files\Java
2010-01-27 16:13 . 2010-01-27 16:13 152576 ----a-w- c:\documents and settings\Cynthia Devonshire\Application Data\Sun\Java\jre1.6.0_17\lzma.dll
2010-01-27 15:42 . 2008-08-25 19:41 -------- d-----w- c:\program files\CCleaner
2010-01-26 03:27 . 2004-09-21 00:21 -------- d-----w- c:\program files\Common Files\Adobe
2010-01-25 15:23 . 2007-02-15 20:49 -------- d-----w- c:\documents and settings\Cynthia Devonshire\Application Data\Skype
2010-01-25 14:45 . 2008-02-24 20:40 -------- d-----w- c:\documents and settings\Cynthia Devonshire\Application Data\skypePM
2010-01-25 13:12 . 2008-10-29 21:17 -------- d-----w- c:\program files\Microsoft Silverlight
2010-01-24 20:34 . 2008-04-06 18:53 -------- d-----w- c:\program files\Mozilla Thunderbird
2010-01-14 16:12 . 2009-10-03 20:43 181120 ------w- c:\windows\system32\MpSigStub.exe
2010-01-12 00:34 . 2009-09-02 01:06 706912 ----a-w- c:\documents and settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
2010-01-03 17:56 . 2007-02-15 20:47 -------- d-----r- c:\program files\Skype
2010-01-03 17:56 . 2007-02-15 20:48 -------- d-----w- c:\documents and settings\All Users\Application Data\Skype
2009-12-21 19:14 . 2004-02-06 23:05 916480 ----a-w- c:\windows\system32\wininet.dll
2009-12-21 19:14 . 2007-08-13 23:54 11070464 ----a-w- c:\windows\system32\ieframe(2).dll
2009-12-17 22:14 . 2009-07-05 20:45 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-12-14 19:15 . 2009-12-14 19:15 2146304 ----a-w- c:\windows\system32\GPhotos.scr
2009-11-21 15:51 . 2002-08-29 10:00 471552 ----a-w- c:\windows\AppPatch\aclayers.dll
2005-07-27 13:18 . 2005-07-27 01:17 56 --sh--r- c:\windows\SYSTEM32\E128D5E257.sys
2005-07-27 13:18 . 2005-07-27 01:12 3766 --sha-w- c:\windows\SYSTEM32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"googletalk"="c:\program files\Google\Google Talk\googletalk.exe" [2007-01-01 3739648]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-01-11 246504]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2009-09-13 1048392]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-11-11 417792]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]

c:\documents and settings\Cynthia Devonshire\Start Menu\Programs\Startup\
Secunia PSI.lnk - c:\program files\Secunia\PSI\psi.exe [2009-8-21 900816]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\explorer]
"NoSetActiveDesktop"= 1 (0x1)
"NoActiveDesktopChanges"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\Sebring]
2004-01-13 20:17 110592 ----a-w- c:\windows\SYSTEM32\LgNotify.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WdfLoadGroup]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Event Planner Reminder 2009.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Event Planner Reminder 2009.lnk
backup=c:\windows\pss\Event Planner Reminder 2009.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Event Planner Reminders Tray Icon.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Event Planner Reminders Tray Icon.lnk
backup=c:\windows\pss\Event Planner Reminders Tray Icon.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=c:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^ZDWLan Utility.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\ZDWLan Utility.lnk
backup=c:\windows\pss\ZDWLan Utility.lnkCommon Startup
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogMeIn GUI
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Location Finder
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\My Web Search Bar
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PCMService
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Picasa Media Detector
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\U.S. Robotics Wireless Manager UI]
c:\windows\system32\WLTRAY [X]
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\vptray

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Photo Downloader]
2005-09-09 06:18 57344 ----a-w- c:\program files\Adobe\Photoshop Elements 4.0\apdproxy.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Advanced SystemCare 3]
2009-11-20 18:51 2335880 ----a-w- c:\program files\IObit\Advanced SystemCare 3\AWC.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Apoint]
2004-02-02 20:32 155648 ----a-w- c:\program files\Apoint\Apoint.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BCMSMMSG]
2003-08-29 10:59 122880 ----a-w- c:\windows\BCMSMMSG.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
2008-04-14 00:12 15360 ------w- c:\windows\SYSTEM32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
2007-03-15 15:09 460784 ----a-w- c:\program files\DellSupport\DSAgnt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dla]
2004-03-15 06:04 122933 ----a-w- c:\windows\SYSTEM32\dla\tfswctrl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DVDSentry]
2003-08-13 15:27 28672 ----a-w- c:\windows\SYSTEM32\DSentry.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Update]
2009-05-07 15:06 133104 ----atw- c:\documents and settings\Cynthia Devonshire\Local Settings\Application Data\Google\Update\GoogleUpdate.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2007-10-15 01:17 49152 ----a-w- c:\program files\HP\HP Software Update\hpwuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPDJ Taskbar Utility]
2003-01-30 23:55 196608 ----a-w- c:\windows\SYSTEM32\SPOOL\DRIVERS\W32X86\3\hpztsb04.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPHmon03]
2003-01-30 23:55 311296 ----a-w- c:\windows\SYSTEM32\hphmon03.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\hpqSRMon]
2007-08-22 20:31 80896 ----a-w- c:\program files\HP\Digital Imaging\bin\HpqSRmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Kernel and Hardware Abstraction Layer]
2007-01-23 19:44 101136 ----a-w- c:\windows\KHALMNPR.Exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NBJ]
2005-05-19 23:38 1957888 ------w- c:\progra~1\Ahead\NEROBA~1\NBJ.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
2001-07-09 15:50 155648 ----a-w- c:\windows\SYSTEM32\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvCplDaemon]
2004-01-08 20:26 4866048 ----a-w- c:\windows\SYSTEM32\nvcpl.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nwiz]
2004-01-08 20:26 323584 ----a-w- c:\windows\SYSTEM32\nwiz.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PhotoShow Deluxe Media Manager]
2005-02-26 00:28 212992 ----a-w- c:\progra~1\Nero\data\Xtras\mssysmgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PRONoMgr.exe]
2003-12-19 17:49 86016 ----a-w- c:\program files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2009-11-11 04:08 417792 ----a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Skype]
2009-10-09 18:11 25623336 ----a-r- c:\program files\Skype\Phone\Skype.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
2003-08-19 06:01 110592 ----a-w- c:\program files\Common Files\Sonic\Update Manager\sgtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
2006-11-04 00:20 866584 ----a-w- c:\program files\Windows Defender\MSASCui.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\SYSTEM32\\fxsclnt.exe"=
"c:\\WINDOWS\\SYSTEM32\\mshta.exe"=
"c:\\Program Files\\Common Files\\DeLorme\\DeLSerial\\DeLSerial.exe"=
"\\\\192.168.2.63\\c$\\Program Files\\IncrediMail\\bin\\IMApp.exe"=
"\\\\192.168.2.63\\c$\\Program Files\\IncrediMail\\bin\\IncMail.exe"=
"c:\\Program Files\\Google\\Google Talk\\googletalk.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

R2 VirtualSerial;VirtualSerial;c:\windows\SYSTEM32\DRIVERS\virtualserial.sys [6/12/2006 4:22 PM 106336]
R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [11/3/2006 7:19 PM 13592]
R3 PSI;PSI;c:\windows\SYSTEM32\DRIVERS\psi_mf.sys [6/17/2009 7:20 AM 12648]
S0 hiyxod;hiyxod;c:\windows\system32\drivers\bagsi.sys --> c:\windows\system32\drivers\bagsi.sys [?]
S0 uqpblp;uqpblp;c:\windows\system32\drivers\hgexv.sys --> c:\windows\system32\drivers\hgexv.sys [?]
S2 gupdate1c9aa7a24bce970;Google Update Service (gupdate1c9aa7a24bce970);c:\program files\Google\Update\GoogleUpdate.exe [3/21/2009 6:09 PM 133104]
S3 BRGSp50;BRGSp50 NDIS Protocol Driver;c:\windows\SYSTEM32\DRIVERS\BRGSp50.sys [10/20/2009 1:28 PM 20608]
S3 Dot4Usb HPH09;Dot4Usb HPH09;c:\windows\SYSTEM32\DRIVERS\hphius09.sys [1/30/2003 6:55 PM 18864]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
HPService REG_MULTI_SZ HPSLPSVC
.
Contents of the 'Scheduled Tasks' folder

2010-01-28 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-21 23:09]

2010-01-28 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Microsoft Security Essentials\MpCmdRun.exe [2009-07-02 22:36]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.cnn.com/
uInternet Settings,ProxyOverride = localhost
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
IE: &Search
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\Cynthia Devonshire\Application Data\Mozilla\Firefox\Profiles\87s1pd9j.default\
FF - prefs.js: browser.search.selectedEngine - MyWebSearch
FF - prefs.js: browser.startup.homepage - hxxp://www.usatoday.com/
FF - prefs.js: keyword.URL - hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZUfox000&fl=0&ptb=aMRon0RAXda6DAG6VFaZ0g&url=http://search.mywebsearch.com/mywebsearch/dft_redir.jhtml&st=kwd&searchfor=
FF - component: c:\program files\Google\Google Gears\Firefox\lib\ff35\gears.dll
FF - plugin: c:\documents and settings\Cynthia Devonshire\Application Data\Mozilla\Firefox\Profiles\87s1pd9j.default\extensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071303000004.dll
FF - plugin: c:\documents and settings\Cynthia Devonshire\Application Data\Mozilla\plugins\npPxPlay.dll
FF - plugin: c:\documents and settings\Cynthia Devonshire\Local Settings\Application Data\Google\Update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\Google\Picasa3\npPicasa2.dll
FF - plugin: c:\program files\Google\Picasa3\npPicasa3.dll
FF - plugin: c:\program files\Google\Update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npvirtools.dll
FF - hȋdden: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
FF - user.js: browser.cache.memory.capacity - 65536
FF - user.js: browser.chrome.favicons - false
FF - user.js: browser.display.show_image_placeholders - true
FF - user.js: browser.turbo.enabled - true
FF - user.js: browser.urlbar.autocomplete.enabled - true
FF - user.js: browser.urlbar.autofill - true
FF - user.js: content.interrupt.parsing - true
FF - user.js: content.max.tokenizing.time - 2250000
FF - user.js: content.notify.backoffcount - 5
FF - user.js: content.notify.interval - 750000
FF - user.js: content.notify.ontimer - true
FF - user.js: content.switch.threshold - 750000
FF - user.js: network.http.max-connections - 48
FF - user.js: network.http.max-connections-per-server - 16
FF - user.js: network.http.max-persistent-connections-per-proxy - 16
FF - user.js: network.http.max-persistent-connections-per-server - 8
FF - user.js: network.http.pipelining - true
FF - user.js: network.http.pipelining.firstrequest - true
FF - user.js: network.http.pipelining.maxrequests - 8
FF - user.js: network.http.proxy.pipelining - true
FF - user.js: network.http.request.max-start-delay - 0
FF - user.js: nglayout.initialpaint.delay - 0
FF - user.js: plugin.expose_full_path - true
FF - user.js: ui.submenuDelay - 0
.
- - - - ORPHANS REMOVED - - - -

MSConfigStartUp-Adobe ARM - c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
MSConfigStartUp-Adobe Reader Speed Launcher - c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe
MSConfigStartUp-AVG8_TRAY - c:\progra~1\AVG\AVG8\avgtray.exe
MSConfigStartUp-My Web Search Bar Search Scope Monitor - c:\progra~1\MYWEBS~2\bar\6.bin\m3SrchMn.exe
MSConfigStartUp-MyWebSearch Email Plugin - c:\progra~1\MYWEBS~2\bar\6.bin\mwsoemon.exe
MSConfigStartUp-MyWebSearch Plugin - c:\progra~1\MYWEBS~2\bar\6.bin\M3PLUGIN.DLL
MSConfigStartUp-SunJavaUpdateSched - c:\program files\Java\jre6\bin\jusched.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-01-28 10:47
Windows 5.1.2600 Service Pack 3 NTFS

scanning hȋdden processes ...

scanning hȋdden autostart entries ...

scanning hȋdden files ...

scan completed successfully
hȋdden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(848)
c:\windows\system32\Ati2evxx.dll
c:\windows\System32\LgNotify.dll

- - - - - - - > 'explorer.exe'(3400)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\mshtml.dll
c:\windows\system32\msls31.dll
c:\windows\IME\SPGRMR.DLL
c:\program files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\program files\Microsoft Security Essentials\MsMpEng.exe
c:\windows\System32\S24EvMon.exe
c:\windows\system32\ZCfgSvc.exe
c:\windows\System32\WLTRYSVC.EXE
c:\windows\System32\bcmwltry.exe
c:\program files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
c:\windows\System32\RegSrvc.exe
c:\program files\Photodex\ProShowGold\ScsiAccess.exe
c:\windows\system32\Ati2evxx.exe
c:\windows\System32\wbem\wmiapsrv.exe
c:\windows\System32\1XConfig.exe
.
**************************************************************************
.
Completion time: 2010-01-28 10:56:34 - machine was rebooted
ComboFix-quarantined-files.txt 2010-01-28 15:56

Pre-Run: 32,613,044,224 bytes free
Post-Run: 32,686,862,336 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - FF2833AB5890B4BB1EED330F49A4C68A

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Hi again. Please do these steps in order.

1. Please download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


2. Internet Security 2010 removal Mbamicontw5 Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

3. Please visit this webpage for instructions for downloading and running SUPERAntiSpyware (SAS) to scan and remove malware from your computer:

http://www.bleepingcomputer.com/virus-removal/how-to-use-superantispyware-tutorial

Post the log from SUPERAntiSpyware when you've accomplished that.

4. Please run a free online scan with the ESET Online Scanner
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


5. Post the following in your next reply:
  • MBAM log
  • SAS log
  • ESET log

And, please tell me how your computer is doing.

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Malwarebytes log file:

Malwarebytes' Anti-Malware 1.44
Database version: 3652
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/28/2010 2:08:44 PM
mbam-log-2010-01-28 (14-08-44).txt

Scan type: Full Scan (C:\|)
Objects scanned: 263195
Time elapsed: 1 hour(s), 26 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1311\A0213484.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1311\A0213521.com (Trojan.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1311\A0213628.sys (Malware.Trace) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1311\A0213656.com (Trojan.Agent) -> Quarantined and deleted successfully.

SUPERAntiSpyware Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/28/2010 at 03:20 PM

Application Version : 4.33.1000

Core Rules Database Version : 4528
Trace Rules Database Version: 2340

Scan type : Complete Scan
Total Scan Time : 00:53:05

Memory items scanned : 493
Memory threats detected : 0
Registry items scanned : 6924
Registry threats detected : 1
File items scanned : 27697
File threats detected : 14

Adware.Avenue Media/Internet Optimizer
HKU\S-1-5-21-1622128925-1726211879-2814625577-1007\Software\Microsoft\Internet Explorer\URLSearchHooks#_{CFBFAE00-17A6-11D0-99CB-00C04FD64497}

Adware.MyWebSearch/FunWebProducts
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1292\A0207355.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1292\A0207356.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1292\A0207357.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1292\A0207358.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1292\A0207364.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1292\A0207367.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1292\A0207368.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1295\A0207990.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1295\A0207991.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1295\A0207992.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1295\A0207993.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1295\A0207999.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1295\A0208002.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1295\A0208003.DLL

ESET Online scanner:

I tried to run this three separate times. Each time it stalled at 34%. I let it sit there for a long time and it did not resume. No infections were found at 34%.

What do I do now?

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Malwarebytes' Anti-Malware 1.44
Database version: 3652
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/29/2010 8:55:46 AM
mbam-log-2010-01-29 (08-55-46).txt

Scan type: Quick Scan
Objects scanned: 114665
Time elapsed: 13 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:
  • Select Start > All Programs > Accessories > System tools > System Restore.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE

You now have a clean restore point, to get rid of the bad ones:
  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  • In the Drop down box that appears select your main drive e.g. C
  • Click OK
  • The System will do some calculation and the display a dialogue box with TABS
  • Select the More Options Tab.
  • At the bottom will be a system restore box with a CLEANUP button click this
  • Accept the Warning and select OK again, the program will close and you are done


To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

  • Save it to your Desktop.
  • Double click OTC.exe.
  • Click the CleanUp! button.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start
    button to begin the process. Depending on how often you clean temp
    files, execution time should be anywhere from a few seconds to a minute
    or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Results of screen317's Security Check version 0.99.1
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
Symantec AntiVirus Client
``````````````````````````````
Anti-malware/Other Utilities Check:

SpywareBlaster 4.1
SUPERAntiSpyware Free Edition
Windows Defender
Secunia PSI
HijackThis 2.0.2
CCleaner
Java(TM) 6 Update 18
Java(TM) SE Runtime Environment 6 Update 1
Java(TM) 6 Update 2
Java Auto Updater
Java 2 Runtime Environment, SE v1.4.2_03
Out of date Java installed!
Adobe Flash Player 10
``````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
``````````````````````````````
DNS Vulnerability Check:

GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

descriptionInternet Security 2010 removal EmptyRe: Internet Security 2010 removal

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Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

  • Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  • Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  • PC Tools Firewall Plus: free and excellent firewall.


AntiSpyware

  • SpywareBlaster
    SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  • Spybot - Search & Destroy.
    Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).


NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

  • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.


Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

  • Firefox may be downloaded from here: http://www.getfirefox.com
  • Opera is available here: http://www.opera.com/download/


See this page for more info about malware and prevention.

Thank you for choosing GeekPolice. Please see this page if you would like to leave feedback or contribute to our site. Do you have any more questions?

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OK, I think I am good now. Everything has been running properly for almost 24 hours. I thank you for all of your help and direction! If I have any further problems, I will know where to turn.

Many Thanks!

Cynthia Devonshire

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You're welcome. Smile...

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