hi i have tried to remove this from my computer after following your advice but i cant even get the software you reccomended to open and work its developign that quickly i cant do a restore i cant open your sotftware and i am running out of options its closing down windows that can help i cant get to windows security sheild and norton isnt picking it up also there is a programm that has appeared on my computer called mahjong titans any ideas short of throwing the laptop out of the window?????????