Hi,
This thing attacked my computer last night and I just don't know what to do anymore. Symtomps:
- It makes all those popups happen (the program itself, the window security center, IE porn pages..)
-every time I open a new page or even refresh current page on Firefox, another firefox window appear, sometime more than 1 window flooding my computer
-It stop me from running regedit, taskmanager, opening all other applications, notepad,... if i want to open something, i need to open it right after restarting my computer, when everything is not fully loaded (probably the malware itself), then there might be the chance the application can be opened.
-I can't get into safe mode, everytime i select safemode, my computer automatically reboot to the safemode selection screen. If i choose last working config or normal mode then it proceeds fine. I don't know that the malware itself did it or its just my computer.
-I tried running MalwareB in normal mode, both quick and full scan several times, 1st time it found 5, then I rebooted as it asked, malware is still there,
ran again, found 1, didnt ask for reboot, ran again without reboot, found nȯne, but malware is still there
reboot, ran again found 1,..... I mean every time I run the scan without reboot, found nȯne, but if I reboot then run the malware B first thing then it find 1. In any case the malware is still there and I don't know where it is exactly. The 1 it found was "HKEY_CURRENT_USER\..." something
Im not an expert in computer and this is really killing me. I have important things in my comp that I dont want to lose, in fact, I was about to back them up during the holiday then this thing happened. Im afraid if I back them up now and restore my computer completely, the malware will get into my files and my external HD as well. Is there anyway I can save my computer? or my files ( microsoft offices files, pic, music...)?
Im looking at other threads and try to do something about it.
Thank you very much for any help!
This thing attacked my computer last night and I just don't know what to do anymore. Symtomps:
- It makes all those popups happen (the program itself, the window security center, IE porn pages..)
-every time I open a new page or even refresh current page on Firefox, another firefox window appear, sometime more than 1 window flooding my computer
-It stop me from running regedit, taskmanager, opening all other applications, notepad,... if i want to open something, i need to open it right after restarting my computer, when everything is not fully loaded (probably the malware itself), then there might be the chance the application can be opened.
-I can't get into safe mode, everytime i select safemode, my computer automatically reboot to the safemode selection screen. If i choose last working config or normal mode then it proceeds fine. I don't know that the malware itself did it or its just my computer.
-I tried running MalwareB in normal mode, both quick and full scan several times, 1st time it found 5, then I rebooted as it asked, malware is still there,
ran again, found 1, didnt ask for reboot, ran again without reboot, found nȯne, but malware is still there
reboot, ran again found 1,..... I mean every time I run the scan without reboot, found nȯne, but if I reboot then run the malware B first thing then it find 1. In any case the malware is still there and I don't know where it is exactly. The 1 it found was "HKEY_CURRENT_USER\..." something
Im not an expert in computer and this is really killing me. I have important things in my comp that I dont want to lose, in fact, I was about to back them up during the holiday then this thing happened. Im afraid if I back them up now and restore my computer completely, the malware will get into my files and my external HD as well. Is there anyway I can save my computer? or my files ( microsoft offices files, pic, music...)?
Im looking at other threads and try to do something about it.
Thank you very much for any help!