HELP!!! i couldnt get rid the alpha antivirus

i'm using vista laptop. i have follow the instrustion on how to remove the alpha antivirus guide. After i restart my laptop that alpha thing is pop up. and so sometime when the alpha saying that they spy the anti-virus and ask me if i want to delete. and i click no then suddenly that blue screen pop up and say something about shutting down...

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Alternate link: Forospyware.com


Rename ComboFix.exe to commy.exe before you save it to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  
• Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista. Just continue scanning, and skip the console install.
  
• When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

uh.. it didn't work either. it have the administrator: autoScan on. It say" scan or infect files... this typically doesn't take more than 10 minutes." but i let it scan for a hour and it still nothing happen. do i do something wrong??

Lets try this instead.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run.
  
• When complete, two logs will open. Save both of the report to your Desktop.
  
• Copy and paste BOTH LOGS back here, use more than one post if needed.
  

DDS (Ver_09-10-26.01) - NTFSx86
Run by Stella Ngan at 21:47:34.30 on Fri 11/20/2009
Internet Explorer: 8.0.6001.18828
Microsoft Windows Vista Home Premium 6.0.6002.2.1252.1.1033.18.2038.1002 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k nȯne
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\werfault.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Users\Stella Ngan\Downloads\dds.scr
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = www.google.com/
uSearch Page =
uSearch Bar =
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
uInternet Settings,ProxyOverride = local;*.local
mSearchAssistant =
uURLSearchHooks: Yahoo! ¤u¨ã¦C: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Yahoo! ¤u¨ã¦C: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: {D0523BB4-21E7-11DD-9AB7-415B56D89593} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30618)" -"http://www.cookinggames247.com/file.php?f=438&a=popup"
mRun: []
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
dRun: [QvodPlayer] c:\program files\qvodplayer\QvodTerminal.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB}
IE: {925DAB62-F9AC-4221-806A-057BFB1014AA}
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: spogg.com\www
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlcm.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Notify: igfxcui - igfxdev.dll
SEH: ShlExecHack Class: {32cd708b-60a7-4c00-9377-d73eaa495f0f} - c:\windows\system32\RavExt.dll

============= SERVICES / DRIVERS ===============

S2 RsVScanner;Rising Vista Scanner;c:\program files\rising\rav\scannerd.exe --> c:\program files\rising\rav\scannerd.exe [?]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-6 21504]

=============== Created Last 30 ================

2009-11-18 22:54:50 312344 ----a-w- c:\windows\system32\drivers\iaStor.sys
2009-11-18 22:52:53 0 d-s---w- C:\commy2692c
2009-11-18 22:52:13 0 d-----w- C:\commy
2009-11-18 22:06:26 98816 ----a-w- c:\windows\sed.exe
2009-11-18 22:06:26 77312 ----a-w- c:\windows\MBR.exe
2009-11-18 22:06:26 260608 ----a-w- c:\windows\PEV.exe
2009-11-18 22:06:26 161792 ----a-w- c:\windows\SWREG.exe
2009-11-17 01:12:16 0 d-----w- c:\program files\Windows Portable Devices
2009-11-17 01:11:57 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf
2009-11-16 22:50:10 92672 ----a-w- c:\windows\system32\UIAnimation.dll
2009-11-16 22:50:10 3023360 ----a-w- c:\windows\system32\UIRibbon.dll
2009-11-16 22:50:10 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll
2009-11-16 22:48:38 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2009-11-16 22:48:38 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2009-11-16 22:48:38 234496 ----a-w- c:\windows\system32\oleacc.dll
2009-11-16 22:22:07 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-16 22:22:05 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-16 22:22:03 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-16 03:20:39 0 d-----w- c:\program files\Enigma Software Group
2009-11-15 21:03:06 0 d-----w- c:\windows\system32\eu-ES
2009-11-15 21:03:06 0 d-----w- c:\windows\system32\ca-ES
2009-11-15 21:03:05 0 d-----w- c:\windows\system32\vi-VN
2009-11-15 17:22:39 0 d-----w- c:\windows\system32\EventProviders
2009-11-15 06:07:25 0 d-----w- c:\program files\common files\AlphaAntUninstall
2009-11-15 06:06:40 0 d-----w- c:\program files\AlphaAnt
2009-11-11 21:48:47 2036736 ----a-w- c:\windows\system32\win32k.sys
2009-11-11 21:48:44 355328 ----a-w- c:\windows\system32\WSDApi.dll
2009-11-04 03:20:33 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2009-10-28 23:26:38 2421760 ----a-w- c:\windows\system32\wucltux.dll
2009-10-28 23:26:07 87552 ----a-w- c:\windows\system32\wudriver.dll
2009-10-28 23:26:01 33792 ----a-w- c:\windows\system32\wuapp.exe
2009-10-28 23:26:01 171608 ----a-w- c:\windows\system32\wuwebv.dll
2009-10-28 02:32:09 310784 ----a-w- c:\windows\system32\unregmp2.exe
2009-10-28 02:32:08 8147456 ----a-w- c:\windows\system32\wmploc.DLL

==================== Find3M ====================

2009-11-17 02:30:20 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2009-11-17 01:12:06 86016 ----a-w- c:\windows\inf\infpub.dat
2009-11-17 01:12:06 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-11-17 01:12:06 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-11-17 01:12:06 143360 ----a-w- c:\windows\inf\infstor.dat
2009-11-15 17:42:29 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2009-11-03 02:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-19 02:12:02 127034 ------r- c:\windows\bwUnin-8.1.1.50-8876480SL.exe
2009-10-17 21:08:55 148899 ----a-w- c:\windows\hpoins19.dat
2009-10-01 01:02:17 2537472 ----a-w- c:\windows\system32\wpdshext.dll
2009-10-01 01:02:05 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2009-10-01 01:02:04 334848 ----a-w- c:\windows\system32\PortableDeviceApi.dll
2009-10-01 01:02:02 87552 ----a-w- c:\windows\system32\WPDShServiceObj.dll
2009-10-01 01:02:00 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2009-10-01 01:01:59 546816 ----a-w- c:\windows\system32\wpd_ci.dll
2009-10-01 01:01:59 160256 ----a-w- c:\windows\system32\PortableDeviceTypes.dll
2009-10-01 01:01:56 60928 ----a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2009-10-01 01:01:56 350208 ----a-w- c:\windows\system32\WPDSp.dll
2009-10-01 01:01:56 196608 ----a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2009-10-01 01:01:56 100864 ----a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2009-10-01 01:01:54 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2009-09-25 02:10:10 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2009-09-25 02:07:08 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2009-09-25 02:04:32 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2009-09-25 01:49:22 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2009-09-25 01:48:08 351232 ----a-w- c:\windows\system32\XpsPrint.dll
2009-09-25 01:38:29 847360 ----a-w- c:\windows\system32\OpcServices.dll
2009-09-25 01:36:13 280064 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2009-09-25 01:35:31 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2009-09-25 01:33:25 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2009-09-25 01:33:15 829440 ----a-w- c:\windows\system32\d3d10warp.dll
2009-09-25 01:33:01 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2009-09-25 01:32:59 252928 ----a-w- c:\windows\system32\dxdiag.exe
2009-09-25 01:31:53 519680 ----a-w- c:\windows\system32\d3d11.dll
2009-09-25 01:31:26 486912 ----a-w- c:\windows\system32\d3d10level9.dll
2009-09-25 01:31:21 161280 ----a-w- c:\windows\system32\d3d10_1.dll
2009-09-25 01:31:19 218112 ----a-w- c:\windows\system32\d3d10_1core.dll
2009-09-25 01:31:16 1030144 ----a-w- c:\windows\system32\d3d10.dll
2009-09-25 01:31:15 828928 ----a-w- c:\windows\system32\d2d1.dll
2009-09-25 01:30:23 481792 ----a-w- c:\windows\system32\dxgi.dll
2009-09-25 01:30:23 190464 ----a-w- c:\windows\system32\d3d10core.dll
2009-09-25 01:27:25 634880 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2009-09-25 01:27:04 793088 ----a-w- c:\windows\system32\FntCache.dll
2009-09-25 01:27:04 37888 ----a-w- c:\windows\system32\cdd.dll
2009-09-25 01:27:04 1064448 ----a-w- c:\windows\system32\DWrite.dll
2009-09-24 22:54:55 258048 ----a-w- c:\windows\system32\winspool.drv
2009-09-24 22:54:53 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2009-09-24 22:54:52 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2009-09-10 16:48:01 218624 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 11:41:59 60928 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 00:27:49 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-29 00:14:38 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-08-27 05:22:28 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-27 05:17:43 71680 ----a-w- c:\windows\system32\iesetup.dll
2009-08-27 05:17:43 109056 ----a-w- c:\windows\system32\iesysprep.dll
2009-08-27 03:42:29 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2008-06-28 16:26:03 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-03-23 20:15:32 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009032320090324\index.dat

============= FINISH: 21:48:39.33 ===============

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-10-26.01)

Microsoft Windows Vista Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 4/19/2008 12:31:17 PM
System Uptime: 11/20/2009 7:10:36 AM (14 hours ago)

Motherboard: Quanta | | 30CC
Processor: Intel(R) Pentium(R) Dual CPU T2330 @ 1.60GHz | U2E1 | 1600/533mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 104 GiB total, 67.167 GiB free.
D: is FIXED (NTFS) - 8 GiB total, 1.47 GiB free.
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP557: 11/15/2009 11:28:51 AM - Windows Vista Service Pack 2
RP558: 11/16/2009 4:24:08 PM - Windows Update
RP559: 11/16/2009 4:47:31 PM - Windows Update

==== Installed Programs ======================

32 Bit HP CIO Components Installer
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1
Adobe Shockwave Player 11.5
AIO_CDB_ProductContext
AIO_CDB_Software
AIO_Scan
Alpha Antivirus
Apple Mobile Device Support
Apple Software Update
Bonjour
BufferChm
Copy
CustomerResearchQFolder
Destinations
DeviceManagementQFolder
DocProc
DocProcQFolder
ESU for Microsoft Vista
eSupportQFolder
F300
F300_Help
F300Trb
Fax
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Customer Participation Program 8.0
HP Doc Viewer
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart Essential 2.0
HP Photosmart Essential2.5
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B
HP Quick Launch Buttons 6.20 B1
HP QuickPlay 3.2
HP Solution Center 8.0
HP Total Care Advisor
HP Update
HP User Guides 0057
HP Wireless Assistant
HPNetworkAssistant
HPProductAssistant
HPSSupply
Intel(R) Graphics Media Accelerator Driver
Intel Matrix Storage Manager
iTunes
Java(TM) 6 Update 13
Java(TM) SE Runtime Environment 6
LightScribe 1.4.136.1
LiveUpdate 3.2 (Symantec Corporation)
Logitech Desktop Messenger
Logitech QuickCam
Logitech QuickCam Driver Package
Malwarebytes' Anti-Malware
MarketResearch
Microsoft .NET Framework 3.5 SP1
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Move Networks Media Player for Internet Explorer
MSCU for Microsoft Vista
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
muvee autoProducer 6.0
NJStar Communicator
OLYMPUS Master
Pando Media Booster
PSSWCORE
QQÓÎÏ·
QuickTime
Realtek High Definition Audio Driver
Rhapsody
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Scan
SolutionCenter
Status
Synaptics Pointing Device Driver
Toolbox
TrayApp
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Viewpoint Media Player
WebReg
WinRAR archiver
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! ¤u¨ã¦C

==== Event Viewer Messages From Past Week ========

11/20/2009 8:52:00 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user starfish\Stella Ngan SID (S-1-5-21-1033904266-600452733-3844603866-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
11/18/2009 4:54:23 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
11/18/2009 4:05:30 PM, Error: Service Control Manager [7034] - The Process Monitor service terminated unexpectedly. It has done this 1 time(s).
11/18/2009 10:29:40 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.100 for the Network Card with network address 002100056E0F has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
11/18/2009 10:25:25 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.0.11 for the Network Card with network address 002100056E0F has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
11/16/2009 7:15:01 PM, Error: Service Control Manager [7000] - The Rising Vista Scanner service failed to start due to the following error: The system cannot find the file specified.
11/16/2009 7:15:01 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
11/16/2009 7:15:01 PM, Error: Service Control Manager [7000] - The npkcrypt service failed to start due to the following error: The system cannot find the path specified.
11/16/2009 7:11:50 PM, Error: Service Control Manager [7001] - The CyberLink Task Scheduler (CTS) service depends on the CyberLink Background Capture Service (CBCS) service which failed to start because of the following error: After starting, the service hung in a start-pending state.
11/16/2009 7:11:49 PM, Error: Service Control Manager [7022] - The CyberLink Background Capture Service (CBCS) service hung on starting.
11/15/2009 3:31:41 PM, Error: Service Control Manager [7034] - The PC Tools AntiVirus Engine service terminated unexpectedly. It has done this 1 time(s).
11/15/2009 3:03:27 PM, Error: Service Control Manager [7023] - The Windows Modules Installer service terminated with the following error: The process cannot access the file because it is being used by another process.
11/13/2009 3:17:36 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.103 for the Network Card with network address 002100056E0F has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

==== End Of File ===========================

Hello.

• Click Start >> Control Panel.
  
• Under the Programs click Uninstall a Program
  
• Highlight the following:
  Java(TM) 6 Update 13
  Java(TM) SE Runtime Environment 6
  Viewpoint Media Player
  
  
• Click on the Uninstall/Change button at the top.
  

How is the machine now?

it work now...
THANK YOU SO MUCH!!!

ummmm... sorry to bother u again in the same topic.. i don't know what happen, alpha antivirus is in my laptop again.. so do i repeat the step you told me early???

i think my laptop memory is b4 i delete the alpha antivirus.. b/c after i delete alpha antiviurs i download another software, and that software is not showin up neither.


thanx for your time.

I don't understand, can you post a new Hijack This log.

is this it??

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k nȯne
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\AlphaAnt\alpha.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IELowutil.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Stella Ngan\Downloads\dds.scr
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = www.google.com/
uSearch Page =
uSearch Bar =
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
uInternet Settings,ProxyOverride = local;*.local
mSearchAssistant =
uURLSearchHooks: Yahoo! ¤u¨ã¦C: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Yahoo! ¤u¨ã¦C: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: {D0523BB4-21E7-11DD-9AB7-415B56D89593} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30618)" -"http://www.cookinggames247.com/file.php?f=438&a=popup"
mRun: []
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
dRun: [QvodPlayer] c:\program files\qvodplayer\QvodTerminal.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
uPolicies-system: DisableTaskMgr =
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB}
IE: {925DAB62-F9AC-4221-806A-057BFB1014AA}
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: spogg.com\www
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlcm.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Notify: igfxcui - igfxdev.dll
SEH: ShlExecHack Class: {32cd708b-60a7-4c00-9377-d73eaa495f0f} - c:\windows\system32\RavExt.dll

============= SERVICES / DRIVERS ===============

S2 RsVScanner;Rising Vista Scanner;c:\program files\rising\rav\scannerd.exe --> c:\program files\rising\rav\scannerd.exe [?]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-6 21504]

=============== Created Last 30 ================

2009-11-28 05:23:09 0 d-----w- c:\program files\Windows Portable Devices
2009-11-28 05:22:49 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf
2009-11-28 01:15:17 2048 ----a-w- c:\windows\system32\tzres.dll
2009-11-28 01:15:01 92672 ----a-w- c:\windows\system32\UIAnimation.dll
2009-11-28 01:15:01 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll
2009-11-28 01:15:00 3023360 ----a-w- c:\windows\system32\UIRibbon.dll
2009-11-28 01:13:42 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2009-11-28 01:13:42 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2009-11-28 01:13:42 234496 ----a-w- c:\windows\system32\oleacc.dll
2009-11-28 00:54:26 1401856 ----a-w- c:\windows\system32\msxml6.dll
2009-11-28 00:54:25 1248768 ----a-w- c:\windows\system32\msxml3.dll
2009-11-28 00:52:20 714240 ----a-w- c:\windows\system32\timedate.cpl
2009-11-28 00:40:19 151604751 ----a-w- c:\windows\MEMORY.DMP
2009-11-27 02:45:06 0 d-----w- c:\programdata\Avira
2009-11-27 02:45:06 0 d-----w- c:\program files\Avira
2009-11-26 22:17:38 0 d-----w- c:\program files\Veoh Networks
2009-11-25 21:09:30 0 d-----w- c:\program files\Trend Micro
2009-11-18 22:52:53 0 d-s---w- C:\commy2692c
2009-11-18 22:52:13 0 d-----w- C:\commy
2009-11-16 22:22:07 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-16 22:22:05 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-16 22:22:03 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-16 03:20:39 0 d-----w- c:\program files\Enigma Software Group
2009-11-15 21:03:06 0 d-----w- c:\windows\system32\eu-ES
2009-11-15 21:03:06 0 d-----w- c:\windows\system32\ca-ES
2009-11-15 21:03:05 0 d-----w- c:\windows\system32\vi-VN
2009-11-15 17:22:39 0 d-----w- c:\windows\system32\EventProviders
2009-11-15 06:07:25 0 d-----w- c:\program files\common files\AlphaAntUninstall
2009-11-15 06:06:40 0 d-----w- c:\program files\AlphaAnt
2009-11-11 21:48:47 2036736 ----a-w- c:\windows\system32\win32k.sys
2009-11-11 21:48:44 355328 ----a-w- c:\windows\system32\WSDApi.dll
2009-11-04 03:20:33 1638912 ----a-w- c:\windows\system32\mshtml.tlb

==================== Find3M ====================

2009-11-28 15:52:46 312344 ----a-w- c:\windows\system32\drivers\iaStor.sys
2009-11-28 05:23:02 86016 ----a-w- c:\windows\inf\infpub.dat
2009-11-28 05:23:02 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-11-28 05:23:02 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-11-28 05:23:02 143360 ----a-w- c:\windows\inf\infstor.dat
2009-11-15 17:42:29 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2009-11-03 02:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-23 20:15:10 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2009-10-19 02:12:02 127034 ------r- c:\windows\bwUnin-8.1.1.50-8876480SL.exe
2009-10-17 21:08:55 148899 ----a-w- c:\windows\hpoins19.dat
2009-10-01 01:02:17 2537472 ----a-w- c:\windows\system32\wpdshext.dll
2009-10-01 01:02:05 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2009-10-01 01:02:04 334848 ----a-w- c:\windows\system32\PortableDeviceApi.dll
2009-10-01 01:02:02 87552 ----a-w- c:\windows\system32\WPDShServiceObj.dll
2009-10-01 01:02:00 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2009-10-01 01:01:59 546816 ----a-w- c:\windows\system32\wpd_ci.dll
2009-10-01 01:01:59 160256 ----a-w- c:\windows\system32\PortableDeviceTypes.dll
2009-10-01 01:01:56 60928 ----a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2009-10-01 01:01:56 350208 ----a-w- c:\windows\system32\WPDSp.dll
2009-10-01 01:01:56 196608 ----a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2009-10-01 01:01:56 100864 ----a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2009-10-01 01:01:54 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2009-09-25 02:10:10 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2009-09-25 02:07:08 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2009-09-25 02:04:32 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2009-09-25 01:49:22 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2009-09-25 01:48:08 351232 ----a-w- c:\windows\system32\XpsPrint.dll
2009-09-25 01:38:29 847360 ----a-w- c:\windows\system32\OpcServices.dll
2009-09-25 01:36:13 280064 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2009-09-25 01:35:31 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2009-09-25 01:33:25 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2009-09-25 01:33:15 829440 ----a-w- c:\windows\system32\d3d10warp.dll
2009-09-25 01:33:01 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2009-09-25 01:32:59 252928 ----a-w- c:\windows\system32\dxdiag.exe
2009-09-25 01:31:53 519680 ----a-w- c:\windows\system32\d3d11.dll
2009-09-25 01:31:26 486912 ----a-w- c:\windows\system32\d3d10level9.dll
2009-09-25 01:31:21 161280 ----a-w- c:\windows\system32\d3d10_1.dll
2009-09-25 01:31:19 218112 ----a-w- c:\windows\system32\d3d10_1core.dll
2009-09-25 01:31:16 1030144 ----a-w- c:\windows\system32\d3d10.dll
2009-09-25 01:31:15 828928 ----a-w- c:\windows\system32\d2d1.dll
2009-09-25 01:30:23 481792 ----a-w- c:\windows\system32\dxgi.dll
2009-09-25 01:30:23 190464 ----a-w- c:\windows\system32\d3d10core.dll
2009-09-25 01:27:04 793088 ----a-w- c:\windows\system32\FntCache.dll
2009-09-25 01:27:04 37888 ----a-w- c:\windows\system32\cdd.dll
2009-09-25 01:27:04 1064448 ----a-w- c:\windows\system32\DWrite.dll
2009-09-24 22:54:55 258048 ----a-w- c:\windows\system32\winspool.drv
2009-09-24 22:54:53 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2009-09-24 22:54:52 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2009-09-10 16:48:01 218624 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-10 14:59:26 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2009-09-10 14:58:28 310784 ----a-w- c:\windows\system32\unregmp2.exe
2009-09-04 11:41:59 60928 ----a-w- c:\windows\system32\msasn1.dll
2008-06-28 16:26:03 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-03-23 20:15:32 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009032320090324\index.dat

============= FINISH: 12:06:44.61 ===============





UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-11-29.01)

Microsoft Windows Vista Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 4/19/2008 12:31:17 PM
System Uptime: 11/29/2009 4:24:49 AM (8 hours ago)

Motherboard: Quanta | | 30CC
Processor: Intel(R) Pentium(R) Dual CPU T2330 @ 1.60GHz | U2E1 | 1600/533mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 104 GiB total, 58.021 GiB free.
D: is FIXED (NTFS) - 8 GiB total, 1.47 GiB free.
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP557: 11/15/2009 11:28:51 AM - Windows Vista Service Pack 2
RP558: 11/16/2009 4:24:08 PM - Windows Update
RP559: 11/16/2009 4:47:31 PM - Windows Update

==== Installed Programs ======================

32 Bit HP CIO Components Installer
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1
Adobe Shockwave Player 11.5
AIO_CDB_ProductContext
AIO_CDB_Software
AIO_Scan
Alpha Antivirus
Apple Mobile Device Support
Apple Software Update
Bonjour
BufferChm
Copy
CustomerResearchQFolder
Destinations
DeviceManagementQFolder
DocProc
DocProcQFolder
ESU for Microsoft Vista
eSupportQFolder
F300
F300_Help
F300Trb
Fax
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Customer Participation Program 8.0
HP Doc Viewer
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart Essential 2.0
HP Photosmart Essential2.5
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B
HP Quick Launch Buttons 6.20 B1
HP QuickPlay 3.2
HP Solution Center 8.0
HP Total Care Advisor
HP Update
HP User Guides 0057
HP Wireless Assistant
HPNetworkAssistant
HPProductAssistant
HPSSupply
Intel(R) Graphics Media Accelerator Driver
Intel Matrix Storage Manager
iTunes
Java(TM) 6 Update 13
Java(TM) SE Runtime Environment 6
LightScribe 1.4.136.1
LiveUpdate 3.2 (Symantec Corporation)
Logitech Desktop Messenger
Logitech QuickCam
Logitech QuickCam Driver Package
Malwarebytes' Anti-Malware
MarketResearch
Microsoft .NET Framework 3.5 SP1
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Move Networks Media Player for Internet Explorer
MSCU for Microsoft Vista
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.0
NJStar Communicator
OLYMPUS Master
Pando Media Booster
PSSWCORE
QQÓÎÏ·
QuickTime
Realtek High Definition Audio Driver
Rhapsody
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Scan
SolutionCenter
Status
Synaptics Pointing Device Driver
Toolbox
TrayApp
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Viewpoint Media Player
WebReg
WinRAR archiver
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! ¤u¨ã¦C

==== Event Viewer Messages From Past Week ========

11/28/2009 2:33:13 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.101 for the Network Card with network address 002100056E0F has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
11/27/2009 6:45:51 PM, Error: Microsoft-Windows-Windows Defender [2004] - Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x8050a001 Error description: The program can't find definition files that help detect unwanted software. Check for updates to the definition files, and then try again. For information on installing updates, see Help and Support. Signatures loading: Backup Loading signature version: 1.71.129.0 Loading engine version: 1.1.5202.0
11/27/2009 5:36:37 PM, Error: Microsoft-Windows-Windows Defender [2004] - Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x8050a001 Error description: The program can't find definition files that help detect unwanted software. Check for updates to the definition files, and then try again. For information on installing updates, see Help and Support. Signatures loading: Backup Loading signature version: 1.71.129.0 Loading engine version: 1.1.5202.0
11/27/2009 11:28:36 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Health Check Service service to connect.
11/27/2009 11:28:36 PM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/27/2009 11:26:28 PM, Error: Service Control Manager [7001] - The CyberLink Task Scheduler (CTS) service depends on the CyberLink Background Capture Service (CBCS) service which failed to start because of the following error: After starting, the service hung in a start-pending state.
11/27/2009 11:26:27 PM, Error: Service Control Manager [7022] - The CyberLink Background Capture Service (CBCS) service hung on starting.
11/27/2009 11:25:47 PM, Error: Service Control Manager [7000] - The Rising Vista Scanner service failed to start due to the following error: The system cannot find the file specified.
11/27/2009 11:25:47 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
11/27/2009 11:25:47 PM, Error: Service Control Manager [7000] - The npkcrypt service failed to start due to the following error: The system cannot find the path specified.
11/24/2009 10:22:37 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.103 for the Network Card with network address 002100056E0F has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

==== End Of File ===========================

Please download the OTMoveIt by OldTimer.

• Save it to your desktop.
  
• Please double-click OTM.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :files
  c:\program files\common files\AlphaAntUninstall
  c:\program files\AlphaAnt
  
  
  
• Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

========== FILES ==========
c:\program files\common files\AlphaAntUninstall folder moved successfully.
c:\program files\AlphaAnt folder moved successfully.

OTM by OldTimer - Version 3.1.2.0 log created on 11292009_212941

Still having problems now?

no..it got delete it
thanks

no....

THANKS

Not a problem, this should be fine now.