Help

I am trying to help a friend with his desk top computer. The computer wont go past the bios screen but I can get into the setup utility, He has a lot of work related information on this computer and is horrible about backing things up. Can this problem be fȋxed and his information saved????

Hi,
Did your friend had that problem before and how it happen ? Did computer lost electrical power or something else ?

No He just tried to boot it up this morning and it wouldn't go past bios screen. I actually got it to the desktop finally and noticed safety center is installed and probably causing these problems. I have tried to get malibytes anti malware installed but no luck so far. It gives me all kinds of errors and pop ups.

Ok,
lets try with reset BIOS first.

• Shutdown your PC, unplug all cables from power.
  
• Open it and find little battery on your Motherboard.
  
• 
  
• Please, be careful with motherboard.
  
• Remove the battery with your fingers.
  
• Leave computer for 2 minutes without battery and put it inside motherboard again.
  
• Plug your cables and turn On PC.
  

Let me know if problem gone.

by doing this will he lose any files or information.

No, we only reset BIOS settings.

Ok I did that with the battery, booted up and got to the desktop although its taking forever to load and is giving me an error saying: the application or DLL c:windows\system32\calc.dll is not a valid windows image. Please check this against your installation. So I clicked ok and it gives me : error loading c:windows\system32\calc.dll % 1 is not a valid win32 application.

Hi,
your problem is caused by malware on your computer.

%sysdir%\calc.dll is harmful program.

If you get to desktop, please hold ALT+CTRL+DEL ,that will open Task Manager , click on Process tab and find S_loader.exe , click on it than on End Now button.

Now, please read THIS post, and open new topic in Virus,Spyware & Malware Removal category with your HijackThis log file.

I went through the list of the processes on task manager and could not find s_loader.exe.

Ok, go to next step and do a HijackThis scan.

Now, please read THIS post, and open new topic in Virus,Spyware & Malware Removal category with your HijackThis log file.

How do I do that when it wont open internet explorer and let me download hijack this?

Can you download to your computer, and transfer with USB stick. It's important to remove this malicious software.

I have put the installation for hijack on my desktop but i cant get through the scan and save log. It keeps freezing up

Hello,

Open a new topic in the malware removal forum. The techs will help you from there. The malware is blocking your from running HijackThis.

cd/dvd rom will not recgonize a cd or a dvd