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Unknown Malware - Can't download and install updates

2 posters

descriptionUnknown Malware - Can't download and install updates EmptyUnknown Malware - Can't download and install updates

more_horiz
Hi,

I tried to download the latest acrobat, windows updates, malware bytes, and wasn't successfull - there's something that is not letting this happen. My automatic updates from windows is turned off even though I turn it on every couple of minutes. Also I have tried to start via safemode with networking and it is not letting me. A couple of popups are also coming in and out every now and then. I am hoping you guys can help me with this. Below is the logfile.

Thanks in advance for your assistance. Much appreciated!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:19:06 PM, on 10/28/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\VTTimer.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\INITIO\Button Manager v1.874\inihid.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\winlogon.scr

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q304&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q304&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q304&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=488
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
F2 - REG:system.ini: Shell=Explorer.exe logon.exe
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Aplicación auxiliar de inicio de sesión - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-ca\msntb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-ca\msntb.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe" /AUTORUN
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HotSync] "C:\Program Files\PalmSource\Desktop\HotSync.exe" -AllUsers
O4 - HKLM\..\Run: [fazirowak] Rundll32.exe "c:\windows\system32\bofofevu.dll",a
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealOne Player\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AdobeUpdater] "C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe"
O4 - HKUS\S-1-5-18\..\RunOnce: [SRUUninstall] "C:\WINDOWS\System32\msiexec.exe" /L*v C:\WINDOWS\TEMP\SND532unin.txt /x {6AF90EF6-F7F9-466C-99F4-1774826FBB40} /qn REBOOT=ReallySuppress (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [SRUUninstall] "C:\WINDOWS\System32\msiexec.exe" /L*v C:\WINDOWS\TEMP\SND532unin.txt /x {6AF90EF6-F7F9-466C-99F4-1774826FBB40} /qn REBOOT=ReallySuppress (User 'Default user')
O4 - Startup: IMStart.lnk = C:\Program Files\InterMute\IMStart.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Button Manager v1.874.lnk = ?
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: TotalMedia Backup Monitor.lnk = C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - https://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (Talisma NetAgent Customer ActiveX Control version 3) - https://intuitcanada.ehosts.net/netagent/objects/custappx3.cab
O16 - DPF: {26B2A5DA-BFD6-422F-A89A-28A54C74B12B} (Photo Upload Plugin Class) - http://www.costcophotocenter.com/upload/activex/v3_0_0_4/PhotoCenter_ActiveX_Control.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple.com/iTunes4/WW/win/019-0312.20050111.MmVrT/iTunesSetup.exe
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - https://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - https://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.costcophotocenter.com/CostcoUpload.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.0 Control) - http://www.photolab.ca/en/Photo/ImageUploader3.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install3.0/Installer.exe
O16 - DPF: {C652C868-EEA2-4AA7-8461-2621AB0457FA} (Rviewer Control) - http://www.productiveconsultants.com/RViewer.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://69.66.104.110/activex/AMC.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v2_0_0_9/PCAXSetupv2.0.0.9.cab?
O16 - DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://costco.pnimedia.com/upload/activex/v2_0_0_11/PCAXSetupv2.0.0.11.cab?
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: c:\windows\system32\bofofevu.dll,terobugo.dll
O21 - SSODL: fagelavab - {5a947ca3-c261-4f86-8b2b-dbac4db7e4b4} - c:\windows\system32\bofofevu.dll
O22 - SharedTaskScheduler: tokatiluy - {5a947ca3-c261-4f86-8b2b-dbac4db7e4b4} - c:\windows\system32\bofofevu.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

--
End of file - 16592 bytes

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
Hi JMBTopGun, and welcome back to GeekPolice.

Please do the following:

Please download ComboFix Unknown Malware - Can't download and install updates Combofix from BleepingComputer.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  • Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console

Unknown Malware - Can't download and install updates Query_RC
Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Unknown Malware - Can't download and install updates RC_successful

  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
Thanks DragonMaster Jay for your reply. Ran the combofix which took almost 50 minutes. Also it took quite a while to boot up and it seemed to have updated some windows updates. Also gave me a couple of loading errors: sesisuvo.dll and bofofevu.dll. Below is the log file. Thanks again!!

ComboFix 09-10-28.06 - Owner 10/29/2009 9:28:42.1.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.447.146 [GMT -4:00]
Running from: C:\Documents and Settings\Owner\desktop\commy.exe
Command switches used :: /stepdel
AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
AV: Norton AntiVirus *On-access scanning disabled* (Outdated) {B5510F6F-87E1-47F7-A411-360BC453007C}
FW: Norton Personal Firewall *enabled* {825036E0-9F94-4752-8789-8B92454AF49B}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\DOCUME~1\Owner\LOCALS~1\Temp\IadHide4.dll
C:\Documents and Settings\Owner\Local Settings\Temp\IadHide4.dll
C:\RECYCLER\S-1-5-21-375365656-221509221-169222576-1003
C:\WINDOWS\desktop
C:\WINDOWS\system32\ps2.bat
C:\WINDOWS\viassary-hp.reg
C:\$$CIHTTP.TMP
C:\Program Files\INSTALL.LOG
C:\RECYCLER\S-1-5-21-375365656-221509221-169222576-1003\desktop.ini
C:\RECYCLER\S-1-5-21-375365656-221509221-169222576-1003\INFO2
C:\WINDOWS\desktop\The Little Prince.lnk
C:\WINDOWS\system32\bewatota.dll
c:\windows\system32\bofofevu.dll
C:\WINDOWS\system32\daleseso.dll
C:\WINDOWS\system32\defadato.dll
C:\WINDOWS\system32\dimiyina.dll
C:\WINDOWS\system32\nakokote.dll
C:\WINDOWS\system32\royoneyu.dll
C:\WINDOWS\system32\ruhufuga.dll
C:\WINDOWS\system32\sesisuvo.dll
C:\WINDOWS\system32\terobugo.dll
C:\WINDOWS\system32\vewihene.dll
C:\WINDOWS\system32\waduyeso.dll
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2009-09-28 to 2009-10-29 )))))))))))))))))))))))))))))))
.

2009-10-29 13:06:38 . 2009-10-29 13:06:38 0 d-sh--w- C:\Documents and Settings\LocalService\IETldCache
2009-10-29 02:18:16 . 2009-10-29 02:18:16 0 d-sh--w- C:\Documents and Settings\NetworkService\IETldCache
2009-10-29 01:54:42 . 2009-10-29 01:56:54 0 d-----w- C:\Program Files\Windows Live Safety Center
2009-10-28 23:27:03 . 2009-10-29 00:08:02 0 d-----w- C:\Program Files\Malwarebytes' Anti-Malware
2009-10-28 13:53:55 . 2009-10-28 13:53:55 0 d-sh--w- C:\Documents and Settings\Owner\PrivacIE
2009-10-28 13:45:57 . 2009-10-28 13:45:57 0 d-sh--w- C:\Documents and Settings\Owner\IETldCache
2009-10-28 03:34:48 . 2009-10-28 03:39:13 0 dc-h--w- C:\WINDOWS\ie8
2009-10-27 03:34:29 . 2009-07-28 20:33:56 55656 ----a-w- C:\WINDOWS\system32\drivers\avgntflt.sys
2009-10-27 03:34:29 . 2009-03-30 14:33:07 96104 ----a-w- C:\WINDOWS\system32\drivers\avipbb.sys
2009-10-27 03:34:29 . 2009-02-13 16:29:11 22360 ----a-w- C:\WINDOWS\system32\drivers\avgntmgr.sys
2009-10-27 03:34:28 . 2009-02-13 16:17:49 45416 ----a-w- C:\WINDOWS\system32\drivers\avgntdd.sys
2009-10-27 03:34:18 . 2009-10-27 03:34:18 0 d-----w- C:\Program Files\Avira
2009-10-27 03:34:18 . 2009-10-27 03:34:18 0 d-----w- C:\Documents and Settings\All Users\Application Data\Avira

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-29 14:03:52 . 2005-02-20 16:50:25 0 d-----w- C:\Documents and Settings\Owner\Application Data\Skype
2009-10-29 14:02:57 . 2008-03-30 01:36:04 0 d-----w- C:\Documents and Settings\Owner\Application Data\skypePM
2009-10-29 13:27:48 . 2004-04-03 02:42:28 0 d-----w- C:\Program Files\Common Files\Symantec Shared
2009-10-28 23:39:29 . 2004-09-08 18:47:04 0 d-----w- C:\Documents and Settings\Owner\Application Data\Aim
2009-10-27 22:41:16 . 2004-09-08 00:10:16 0 d-----w- C:\Program Files\Common Files\Adobe
2009-10-27 22:35:32 . 2004-04-02 21:11:18 0 d-----w- C:\Program Files\Java
2009-10-18 20:51:04 . 2008-03-14 13:45:15 20 ---h--w- C:\Documents and Settings\All Users\Application Data\PKP_DLec.DAT
2009-10-18 20:51:04 . 2008-03-14 13:34:48 20 ---h--w- C:\Documents and Settings\All Users\Application Data\PKP_DLds.DAT
2009-10-18 14:08:29 . 2009-08-16 00:45:22 0 d-----w- C:\Program Files\Palm
2009-09-11 14:18:39 . 2004-04-13 16:19:31 136192 ----a-w- C:\WINDOWS\system32\msv1_0.dll
2009-09-10 23:39:31 . 2009-07-18 14:24:51 0 d-----w- C:\Program Files\Microsoft Silverlight
2009-09-04 21:03:36 . 2004-04-02 18:41:23 58880 ----a-w- C:\WINDOWS\system32\msasn1.dll
2009-08-26 08:00:21 . 2004-04-13 16:20:18 247326 ----a-w- C:\WINDOWS\system32\strmdll.dll
2009-08-05 09:01:48 . 2002-12-12 15:14:32 204800 ----a-w- C:\WINDOWS\system32\mswebdvd.dll
2009-08-04 15:13:08 . 2004-04-02 18:41:28 2145280 ----a-w- C:\WINDOWS\system32\ntoskrnl.exe
2009-08-04 14:20:09 . 2002-08-29 08:04:56 2023936 ----a-w- C:\WINDOWS\system32\ntkrnlpa.exe
2005-05-26 19:35:42 . 2008-01-03 18:58:33 1422 ----a-w- C:\Program Files\ReadMe.txt
2005-04-30 00:12:13 . 2005-04-30 00:10:49 7336 ----a-w- C:\Program Files\DeIsL1.isu
2008-07-01 14:31:41 . 2008-07-01 14:31:41 0 --sha-w- C:\WINDOWS\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MsnMsgr"="C:\Program Files\Windows Live\Messenger\msnmsgr.exe" [2009-02-06 22:51:28 3885408]
"Symantec NetDriver Monitor"="C:\PROGRA~1\SYMNET~1\SNDMon.exe" [2004-11-10 04:51:22 95456]
"LogitechSoftwareUpdate"="C:\Program Files\Logitech\Video\ManifestEngine.exe" [2004-06-01 10:46:37 196608]
"LDM"="C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe" [2005-01-09 00:29:08 20480]
"Skype"="C:\Program Files\Skype\Phone\Skype.exe" [2008-02-01 21:22:12 21898024]
"RealPlayer"="C:\Program Files\Real\RealOne Player\realplay.exe" [2006-06-01 02:36:59 1003520]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="C:\Program Files\Java\jre6\bin\jusched.exe" [2009-02-16 17:41:16 148888]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-08 00:04:38 52736]
"KBD"="C:\HP\KBD\KBD.EXE" [2003-02-12 03:02:48 61440]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2004-04-02 22:11:19 151597]
"Recguard"="C:\WINDOWS\SMINST\RECGUARD.EXE" [2004-04-14 20:43:46 233472]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2004-09-15 01:02:18 70776]
"PS2"="C:\WINDOWS\system32\ps2.exe" [2003-09-13 03:13:20 98304]
"HP Component Manager"="C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [2003-12-22 12:38:42 241664]
"Symantec NetDriver Monitor"="C:\PROGRA~1\SYMNET~1\SNDMon.exe" [2004-11-10 04:51:22 95456]
"LVCOMSX"="C:\WINDOWS\System32\LVCOMSX.EXE" [2004-05-22 00:11:22 221184]
"LogitechVideoRepair"="C:\Program Files\Logitech\Video\ISStart.exe" [2004-06-01 16:09:50 458752]
"LogitechVideoTray"="C:\Program Files\Logitech\Video\LogiTray.exe" [2004-06-01 16:03:18 217088]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2004-09-13 20:49:00 49152]
"UpdateManager"="c:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 06:01:00 110592]
"SSA.exe"="C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe" [2007-03-27 14:33:10 2061816]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2009-01-05 20:18:48 413696]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2009-03-13 00:56:58 342312]
"avgnt"="C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" [2009-03-02 17:08:47 209153]
"VTTimer"="VTTimer.exe" - C:\WINDOWS\system32\VTTimer.exe [2004-10-22 15:53:06 53248]
"AGRSMMSG"="AGRSMMSG.exe" - C:\WINDOWS\AGRSMMSG.exe [2004-06-29 13:06:38 88363]
"AlcxMonitor"="ALCXMNTR.EXE" - C:\WINDOWS\ALCXMNTR.EXE [2004-09-07 17:47:52 57344]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"SRUUninstall"="C:\WINDOWS\System32\msiexec.exe" [2008-04-14 00:12:28 78848]

C:\Documents and Settings\Owner\Start Menu\Programs\Startup\
IMStart.lnk - C:\Program Files\InterMute\IMStart.exe [2004-4-2 57344]
PowerReg Scheduler V3.exe [2005-12-2 225280]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Button Manager v1.874.lnk - C:\Program Files\INITIO\Button Manager v1.874\inihid.exe [2008-1-3 200704]
Compaq Connections.lnk - C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe [2004-4-2 16384]
HotSync Manager.lnk - C:\Program Files\Palm\Hotsync.exe [2008-1-3 1392640]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2003-9-16 237568]
Image Transfer.lnk - C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe [2004-9-8 73728]
Logitech Desktop Messenger.lnk - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe [2005-1-8 450560]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]
NkbMonitor.exe.lnk - C:\Program Files\Nikon\PictureProject\NkbMonitor.exe [2008-3-14 118784]
Quicken Scheduled Updates.lnk - C:\Program Files\Quicken\bagent.exe [2003-7-30 57344]
TotalMedia Backup Monitor.lnk - C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe [2008-1-3 270336]

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
Please run Trend Micro Housecall online scan.

  • Click Scan now.
  • Read and put a Check next to Yes I accept the terms of use.
  • Click the Launching HouseCall>> button.
  • If confirmed that HouseCall can run on your system, under Using Java-based HouseCall kernel click the Starting HouseCall>> button.
  • You may receive a Security Warning about the TrendMicro Java applet, click YES.
  • Under Scan complete computer for malware, grayware, and vulnerabilities click the Next>> button.
  • Please be patient while it installs, updates, and scans your system.
  • Once the scan is complete, it will take you to the summary page.
  • Under Cleanup options, choose clean all detected infections automatically.
  • Click the Clean now>> button.
  • If anything was found you may be prompted to run the scan again, you can just close the browser window.

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
Ok, downloaded the house call and ran the scan. It found one trojan - TROJ_GENERIC.A - and cleaned it up. I have re-started the computer. Will wait for your next instructions. Thanks!!

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
To uninstall ComboFix

  • Click the Start button. Click Run.
  • In the field, type in ComboFix /u


(Note: Make sure there's a space between the word ComboFix and the forward-slash.)

  • Then, press Enter, or click OK.
  • This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.



NEXT


Please download CKScanner by askey127 from here

Save it to your desktop.

  • Doubleclick CKScanner.exe and click Search For Files.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A message box will verify that the file is saved.
  • Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.



NEXT


Please download Rooter and Save it to your desktop

  1. Double click it to start the tool.
  2. Click Scan.
  3. Eventually, a Notepad file containing the report will open, also found at C:\Rooter.txt. Post that log in your next reply.



==

Please let me know how your computer is running, and also make sure to include the CKScanner log and the Rooter log.

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
The computer seems to be running very well. Everything seems to be working - I was able to download Malwarebytes and run it as well. It found another virus and took care of it. Below you will find the logs that you asked for. Thanks very much for your help!!! Let me know if there's anything else I should do.


CKScanner - Additional Security Risks - These are not necessarily bad
c:\documents and settings\owner\application data\macromedia\flash player\macromedia.com\support\flashplayer\sys\#crackle.com\settings.sol
c:\documents and settings\owner\my documents\borrero\pfizer\borreroj\application data\macromedia\flash player\#sharedobjects\bl225a6b\crackle.com\cracklesettings.sol
c:\documents and settings\owner\my documents\borrero\pfizer\borreroj\application data\macromedia\flash player\macromedia.com\support\flashplayer\sys\#crackle.com\settings.sol
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\bandstand christmas holiday swing\09 nutcracker.m4a
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\my ballerina album\2-04 tchaikovsky_ nutcracker suite 1.m4a
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\my ballerina album\2-05 tchaikovsky_ the nutcracker sui.m4a
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\my ballerina album\2-06 tchaikovsky_ nutcracker suite 1.m4a
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\my ballerina album\2-07 tchaikovsky_ the nutcracker sui.m4a
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\my ballerina album\2-08 tchaikovsky_ nutcracker suite 1.m4a
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\my ballerina album\2-09 tchaikovsky_ the nutcracker sui.m4a
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\my ballerina album\2-10 tchaikovsky_ nutcracker suite 1.m4a
c:\documents and settings\owner\my documents\my music\itunes\itunes music\compilations\my ballerina album\2-11 nutcracker--dance of the reeds.m4a
scanner sequence 3.ZZ.11
----- EOF -----

Rooter.exe (v1.0.2) by Eric_71
.
SeDebugPrivilege granted successfully ...
.
Windows XP Home Edition (5.1.2600) Service Pack 3
[32_bits] - x86 Family 6 Model 10 Stepping 0, AuthenticAMD
.
[wscsvc] (Security Center) RUNNING (state:4)
[SharedAccess] RUNNING (state:4)
Windows Firewall -> Enabled
.
Internet Explorer 8.0.6001.18702
.
C:\ [fȋxed-NTFS] .. ( Total:182 Go - Free:96 Go )
D:\ [fȋxed-FAT32] .. ( Total:4 Go - Free:0 Go )
E:\ [CD_Rom]
F:\ [CD_Rom]
G:\ [Removable]
I:\ [Removable]
J:\ [Removable]
K:\ [Removable]
L:\ [Removable]
.
Scan : 23:22.19
Path : C:\Documents and Settings\Owner\Desktop\Rooter.exe
User : Owner ( Administrator -> YES )
.
----------------------\\ Processes
.
Locked [System Process] (0)
______ System (4)
______ \SystemRoot\System32\smss.exe (600)
______ \??\C:\WINDOWS\system32\csrss.exe (676)
______ \??\C:\WINDOWS\system32\winlogon.exe (700)
______ C:\WINDOWS\system32\services.exe (744)
______ C:\WINDOWS\system32\lsass.exe (756)
______ C:\WINDOWS\system32\svchost.exe (936)
______ C:\WINDOWS\system32\svchost.exe (1008)
______ C:\WINDOWS\System32\svchost.exe (1104)
______ C:\WINDOWS\System32\svchost.exe (1184)
______ C:\WINDOWS\system32\svchost.exe (1348)
______ C:\WINDOWS\Explorer.EXE (1532)
______ C:\WINDOWS\system32\spoolsv.exe (1648)
______ C:\Program Files\Avira\AntiVir Desktop\sched.exe (1692)
______ C:\WINDOWS\System32\svchost.exe (324)
______ C:\Program Files\Java\jre6\bin\jusched.exe (460)
______ C:\windows\system\hpsysdrv.exe (468)
______ C:\HP\KBD\KBD.EXE (476)
______ C:\WINDOWS\system32\VTTimer.exe (496)
______ C:\WINDOWS\AGRSMMSG.exe (508)
______ C:\WINDOWS\System32\LVCOMSX.EXE (636)
______ C:\WINDOWS\ALCXMNTR.EXE (260)
______ C:\Program Files\Avira\AntiVir Desktop\avgnt.exe (652)
______ C:\Program Files\Skype\Phone\Skype.exe (964)
______ C:\WINDOWS\system32\ctfmon.exe (804)
______ C:\Program Files\Avira\AntiVir Desktop\avguard.exe (1176)
______ C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (1204)
______ C:\Program Files\Bonjour\mDNSResponder.exe (1212)
______ c:\Program Files\Common Files\Symantec Shared\ccProxy.exe (1296)
______ c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe (1304)
______ C:\Program Files\Java\jre6\bin\jqs.exe (1396)
______ C:\Program Files\Palm\Hotsync.exe (1516)
______ C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (1828)
______ C:\WINDOWS\System32\svchost.exe (2008)
______ C:\WINDOWS\system32\wdfmgr.exe (172)
______ c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe (228)
______ C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (1076)
______ C:\Program Files\Skype\Plugin Manager\skypePM.exe (2932)
______ C:\WINDOWS\System32\alg.exe (3408)
______ C:\Program Files\Internet Explorer\iexplore.exe (2972)
______ C:\Program Files\Internet Explorer\iexplore.exe (3640)
______ C:\Documents and Settings\Owner\Desktop\Rooter.exe (1596)
.
----------------------\\ Device\Harddisk0\
.
\Device\Harddisk0 [Sectors : 63 x 512 Bytes]
.
\Device\Harddisk0\Partition1 (Start_Offset:32256 | Length:4381622784)
\Device\Harddisk0\Partition2 --[ MBR ]-- (Start_Offset:4381655040 | Length:195657154560)
.
----------------------\\ Scheduled Tasks
.
C:\WINDOWS\Tasks\Address Book.job
C:\WINDOWS\Tasks\AppleSoftwareUpdate.job
C:\WINDOWS\Tasks\desktop.ini
C:\WINDOWS\Tasks\Norton AntiVirus - Scan my computer.job
C:\WINDOWS\Tasks\SA.DAT
C:\WINDOWS\Tasks\Symantec NetDetect.job
.
----------------------\\ Registry
.
.
----------------------\\ Files & Folders
.
----------------------\\ Scan completed at 23:24.57
.
C:\Rooter$\Rooter_1.txt - (29/10/2009 | 23:24.57)

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
It is time to fix the damages due to malware, and to secure your computer to help prevent re-infection.
Please download DragonFix by DragonMaster Jay, and save it to your Desktop. Right click and Extract All, and save the files to your Desktop.
  • Please disable realtime protection. (If any)
  • Double-click RunFirst.vbs. Follow the prompts and make sure it completes. It will confirm the Restore Point was added.
  • Double-click DragonFix.reg, and follow the prompt(s).
  • Please reboot your computer.


=[=

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
When I try to run the RunFirst.vbs it give me the following: "Error Unknown - System Restore Point Not Created.

I didn't want to go further. Let me know!

Thx.

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
Seems like a bug. I will check that out. Let me think

To workaround, please click Start > All Programs > Accessories > System Tools > System Restore.

Create a Restore Point, give it a name, etc. Then, please try DragonFix again.

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
Below is the log for Malware. Just as an FYI, after I re-started my Avira is not in the startup or quick launch menu.

Thanks,


Malwarebytes' Anti-Malware 1.41
Database version: 3058
Windows 5.1.2600 Service Pack 3

10/30/2009 12:13:01 AM
mbam-log-2009-10-30 (00-13-01).txt

Scan type: Quick Scan
Objects scanned: 112652
Time elapsed: 7 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
No big deal. Almost done:

Please download DDS by sUBs from BleepingComputer.com or Forospyware.com and save it to your Desktop.

Note: Before scanning, make sure all other running programs are closed. There shouldn't be any scheduled antivirus scans running while the scan is being performed. Do not use your computer for anything else during the scan.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click Yes to the Optional_Scan
  • Please follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your Desktop.

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
No Threats Found!!

What next?

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
Did you run DDS?

descriptionUnknown Malware - Can't download and install updates EmptyRe: Unknown Malware - Can't download and install updates

more_horiz
Sorry for the last post.. here are the results of the DDS


DDS (Ver_09-10-26.01) - NTFSx86
Run by Owner at 0:43:05.28 on Fri 10/30/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.447.233 [GMT -4:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
AV: Norton AntiVirus *On-access scanning disabled* (Outdated) {B5510F6F-87E1-47F7-A411-360BC453007C}
FW: Norton Personal Firewall *enabled* {825036E0-9F94-4752-8789-8B92454AF49B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
svchost.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.ca/
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q304&bd=presario&pf=desktop
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q304&bd=presario&pf=desktop
uInternet Settings,ProxyOverride = localhost;*.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {287b7db4-11a5-4294-9572-4274ec3781db} - bewatota.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Aplicación auxiliar de inicio de sesión: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: ST: {9394ede7-c8b5-483e-8773-474bf36af6e4} - c:\program files\msn apps\st\01.03.0000.1005\en-xu\stmain.dll
BHO: CNisExtBho Class: {9ecb9560-04f9-4bbc-943d-298ddf1699e1} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
BHO: MSNToolBandBHO: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\msn apps\msn toolbar\msn toolbar\01.02.5000.1021\en-ca\msntb.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton antivirus\NavShExt.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton antivirus\NavShExt.dll
TB: MSN: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\msn apps\msn toolbar\msn toolbar\01.02.5000.1021\en-ca\msntb.dll
TB: Web assistant: {0b53eac3-8d69-4b9e-9b19-a37c9a5676a7} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe
uRun: [RecordNow!]
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
dRunOnce: [SRUUninstall] "c:\windows\system32\msiexec.exe" /l*v c:\windows\temp\SND532unin.txt /x {6AF90EF6-F7F9-466C-99F4-1774826FBB40} /qn REBOOT=ReallySuppress
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\imstart.lnk - c:\program files\intermute\IMStart.exe
StartupFolder: c:\documents and settings\owner\start menu\programs\startup\PowerReg Scheduler V3.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\button~1.lnk - c:\program files\initio\button manager v1.874\inihid.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\Hotsync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
uPolicies-explorer: NoWindowsUpdate = 0 (0x0)
mPolicies-explorer: NoWindowsUpdate = 0 (0x0)
IE: Add To Compaq Organize... - c:\progra~1\hewlet~1\compaq~1\bin\core.hp.main\SendTo.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} - hxxps://intuitcanada.ehosts.net/netagent/objects/custappx3.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {26B2A5DA-BFD6-422F-A89A-28A54C74B12B} - hxxp://www.costcophotocenter.com/upload/activex/v3_0_0_4/PhotoCenter_ActiveX_Control.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www.costcophotocenter.com/CostcoActivia.cab
DPF: {41F17733-B041-4099-A042-B518BB6A408C} - hxxp://appldnld.m7z.net/content.info.apple.com/iTunes4/WW/win/019-0312.20050111.MmVrT/iTunesSetup.exe
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxp://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
DPF: {4B48D5DF-9021-45F7-A240-60304302A215} - hxxp://download.microsoft.com/download/b/d/b/bdb4e4ee-63b2-45ff-9d84-33205bf43143/WebCleaner.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1256877484484
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} - hxxp://www.costcophotocenter.com/CostcoUpload.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} - hxxp://www.photolab.ca/en/Photo/ImageUploader3.cab
DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - hxxp://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} - hxxp://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install3.0/Installer.exe
DPF: {C652C868-EEA2-4AA7-8461-2621AB0457FA} - hxxp://www.productiveconsultants.com/RViewer.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} - hxxp://69.66.104.110/activex/AMC.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} - hxxp://costco.pnimedia.com/upload/activex/v2_0_0_9/PCAXSetupv2.0.0.9.cab?
DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} - hxxp://costco.pnimedia.com/upload/activex/v2_0_0_11/PCAXSetupv2.0.0.11.cab?
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxsrvc.dll
SSODL: fagelavab - {5a947ca3-c261-4f86-8b2b-dbac4db7e4b4} - c:\windows\system32\bofofevu.dll
STS: tokatiluy: {5a947ca3-c261-4f86-8b2b-dbac4db7e4b4} - c:\windows\system32\bofofevu.dll

============= SERVICES / DRIVERS ===============

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-10-26 108289]
S2 mrtRate;mrtRate; [x]
S3 EverestDriver;Lavalys EVEREST Kernel Driver;c:\program files\lavalys\everest home edition\kerneld.wnt [2005-8-18 7168]
S3 WLUX96;I-Hotel (v1.1.14.2) -- 3Com 3CRSHEW696 Wireless LAN USB Adapter;c:\windows\system32\drivers\wlux96f.sys [2004-9-8 80768]

=============== Created Last 30 ================

2009-10-30 03:24:57 0 d-----w- C:\Rooter$
2009-10-30 03:16:26 0 d-s---w- C:\commy
2009-10-30 02:27:10 0 d-----w- c:\windows\pss
2009-10-30 01:05:35 0 d-----w- c:\docume~1\owner\applic~1\Malwarebytes
2009-10-30 01:05:28 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-30 01:05:26 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-10-30 01:05:26 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-10-29 14:09:16 0 d-----w- c:\windows\ie8updates
2009-10-28 23:27:03 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-10-28 13:53:55 0 d-sh--w- c:\documents and settings\owner\PrivacIE
2009-10-28 13:45:57 0 d-sh--w- c:\documents and settings\owner\IETldCache
2009-10-28 03:48:27 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2009-10-28 03:48:24 246272 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2009-10-28 03:34:48 0 dc-h--w- c:\windows\ie8
2009-10-27 03:34:29 55656 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-10-27 03:34:18 0 d-----w- c:\program files\Avira
2009-10-27 03:34:18 0 d-----w- c:\docume~1\alluse~1\applic~1\Avira

==================== Find3M ====================

2009-10-18 20:51:04 20 ---h--w- c:\docume~1\alluse~1\applic~1\PKP_DLec.DAT
2009-10-18 20:51:04 20 ---h--w- c:\docume~1\alluse~1\applic~1\PKP_DLds.DAT
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 08:08:21 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-06 23:23:26 215904 ----a-w- c:\windows\system32\muweb.dll
2009-08-05 09:01:48 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-04 15:13:08 2145280 ------w- c:\windows\system32\ntoskrnl.exe
2009-08-04 14:20:09 2023936 ------w- c:\windows\system32\ntkrnlpa.exe
2005-05-26 19:35:42 1422 ----a-w- c:\program files\ReadMe.txt
2005-04-30 00:12:13 7336 ----a-w- c:\program files\DeIsL1.isu
2008-07-01 14:31:41 0 --sha-w- c:\windows\sminst\HPCD.sys
2008-10-25 22:07:20 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008102520081026\index.dat

============= FINISH: 0:44:07.90 ===============
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