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descriptionAlpha Antivirus problem EmptyAlpha Antivirus problem

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Alpha has inserted itself into our system and we are unable to get it out. HP told us we could contact this site for removal help. What do I need to do? Thank you

descriptionAlpha Antivirus problem EmptyRe: Alpha Antivirus problem

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Hello.

Please download the current version of HijackThis from HERE

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.

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Moderated Message: Hello, your comment has been removed. Please do not post in another member's topic. If you need help, please read this over and click here to open a new topic. ~DragonMaster Jay

descriptionAlpha Antivirus problem EmptyRe: Alpha Antivirus problem

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Moderated Message: Hello, your comment has been removed. Please do not post in another member's topic. If you need help, please read this over and click here to open a new topic. ~DragonMaster Jay

descriptionAlpha Antivirus problem Emptyalpha antivirus...now what?

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Moderated Message: Hello, your comment has been removed. Please do not post in another member's topic. If you need help, please read this over and click here to open a new topic. ~DragonMaster Jay

descriptionAlpha Antivirus problem EmptyRe: Alpha Antivirus problem

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Hi Sharon

Alpha Antivirus problem Mbamicontw5 Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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