AT&T is upgrading its remote PC repair service that will allow technicians to resolve issues without a customer fully booting a computer, the company said on Thursday.
Technicians from AT&T's Tech Support 360 service were previously able to remotely fix customers' PC problems only when the operating system was loaded and a browser session was running, said Ebrahim Keshavarz, vice president of business development at AT&T, during a conference call.
With the upgraded service, PC problems can be solved even when the system cannot be booted due to hardware problems or OS failure. The capability allows technicians to fix more PC problems than was previously possible. For example, technicians will now be able to fix hardware-level issues like corrupted BIOS, as well as reset system passwords, repair and update network card drivers, and remove malware more effectively, Keshavarz said.
To enable that capability, AT&T is adopting Intel's Remote PC Assist Technology for the service. The remote support technology is a part of Intel's vPro hardware and software management for PCs mainly used in business environments.
More: http://pcworld.com/article/172192/
Technicians from AT&T's Tech Support 360 service were previously able to remotely fix customers' PC problems only when the operating system was loaded and a browser session was running, said Ebrahim Keshavarz, vice president of business development at AT&T, during a conference call.
With the upgraded service, PC problems can be solved even when the system cannot be booted due to hardware problems or OS failure. The capability allows technicians to fix more PC problems than was previously possible. For example, technicians will now be able to fix hardware-level issues like corrupted BIOS, as well as reset system passwords, repair and update network card drivers, and remove malware more effectively, Keshavarz said.
To enable that capability, AT&T is adopting Intel's Remote PC Assist Technology for the service. The remote support technology is a part of Intel's vPro hardware and software management for PCs mainly used in business environments.
More: http://pcworld.com/article/172192/