Broadband users are not getting the speeds they are paying for, according to the largest survey of its kind ever undertaken by telecoms regulator Ofcom.
Nearly one fifth of UK broadband customers on an 8 Megabit per second (Mbps) connection actually receive less than 2 Mbps, it found. The research showed that less than 9% of users received more than 6 Mbps. However, the report shows that average connection speed across the UK is 4.1 Mbps, up from 3.6 Mbps in January.
"It's very easy to go out and find out what the price of broadband is, but much more difficult to get a good understanding of what the observed speeds are likely to be," said Ofcom chief executive Ed Richards.
The report also ranked the average speeds of nine major UK ISPs, with Virgin Media coming out on top.
More: http://news.bbc.co.uk/1/hi/technology/8171074.stm
Nearly one fifth of UK broadband customers on an 8 Megabit per second (Mbps) connection actually receive less than 2 Mbps, it found. The research showed that less than 9% of users received more than 6 Mbps. However, the report shows that average connection speed across the UK is 4.1 Mbps, up from 3.6 Mbps in January.
"It's very easy to go out and find out what the price of broadband is, but much more difficult to get a good understanding of what the observed speeds are likely to be," said Ofcom chief executive Ed Richards.
The report also ranked the average speeds of nine major UK ISPs, with Virgin Media coming out on top.
More: http://news.bbc.co.uk/1/hi/technology/8171074.stm