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descriptionDell computer freezing EmptyDell computer freezing

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Hello,
this is my first time visiting this site, so thank you in advance to anyone who helps. I have a Dell. When I turn my computer on, it freezes after about 10 seconds. I have a password on my computer, so it gets to that screen, but then freezes. The computer works in safe mode. Any help is greatly appreciated!

Thank you,
Foley

descriptionDell computer freezing EmptyRe: Dell computer freezing

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Hello foleydx,

Welcome to Geek Police, my name is Origin and I will be helping you today. Please keep the following in mind:

  • If you do not get a reply from me or another helper within 2 days, please reply to your topic with the phrase BUMP
  • If you have any cracked/pirated software in your computer delete them or we will not help you.
  • Only follow advise from Geek Police Staff and not a regular member.
  • Do NOT run any tool without Geek Police supervision as it could hinder your system useless.
Please download the current version of HijackThis from HERE

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
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