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please help tryed heaps

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descriptionplease help tryed heaps Emptyplease help tryed heaps

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hi i am on my friends computer and she has a message on the back screen that reads your system is infested and there is a virus on the computer and i have tried hijack but it will not load i have try malwarebytes it will not run i have tried combo fix and it will not load pzl help really stuck

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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Hello yvettedavis@bigpond.com,

Welcome to Geek Police, my name is Origin and I will be helping you today. Please keep the following in mind:

  • If you do not get a reply from me or another helper within 2 days, please reply to your topic with the phrase BUMP
  • If you have any cracked/pirated software in your computer delete them or we will not help you.
  • Only follow advise from Geek Police Staff and not a regular member.
  • Do NOT run any tool without Geek Police supervision as it could hinder your system useless.


Please download the current version of HijackThis from HERE

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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ok

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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i did the hijacker

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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Please post the results back here Smile...

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:56:05 AM, on 7/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\simon\Desktop\HijacThis.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 1342 bytes

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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The log looks incomplete are you sure those are all the contents of the log?

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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ill try again

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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this is all that comes up do you want me to restart the computer
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:56:05 AM, on 7/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\simon\Desktop\HijacThis.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 1342 bytes

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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I see, please do the following:

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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i downloaded the malwarebytes and installed it and tried to start it but will not start up it

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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There must be a rootkit, please do the following:


  • Download combofix from here
    Link 1
    Link 2
1. If you are using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab
* Set to "Always ask me where to Save the files".

2. During the download, rename Combofix to Combo-Fix as follows:

please help tryed heaps CF_download_FF

please help tryed heaps CF_download_rename

3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. We need to disable your local AV (Anti-virus) before running Combofix.

  • See HERE for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouse click combofix's window whilst it's running. That may cause it to stall.

descriptionplease help tryed heaps EmptyRe: please help tryed heaps

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i have downloaded it and run it and now im running malware as it is working know thank you i think i had the viruse that is all over geekpolice so far there are 12 infections

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Alright, when the scan is done please post the log back here 😉

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ok

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