Lets try something in safe mode shall we:
Can you do the following in Safe Mode with Networking, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode with Networking" and press your Enter key.
Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.) Once in the start up menu, select "
Safe Mode with Networking", then do the following instructions:
- Download combofix from here
Link 1
Link 2
1. If you are using Firefox, make sure that your download settings are as follows:
* Tools->Options->Main tab
* Set to "Always ask me where to Save the files".
2. During the download, rename Combofix to Combo-Fix as follows:
3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. We need to disable your local AV (Anti-virus) before running Combofix.
- See HERE for how to disable your AV. (Mcafee)
- Double click on ComboFix.exe.
- Follow the prompts. NOTE:
- ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***
- Allow combofix to run
- Post C:\combofix.txt back here.
Note:
Do not mouse click combofix's window whilst it's running. That may cause it to stall.