Hello.
Please then reboot your computer in
Safe Mode by doing the following :
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
- Instead of Windows loading as normal, the Advanced Options Menu should appear;
- Select the second option, to run Windows in Safe Mode WITH NETWORKING, then press Enter.
- Choose your usual account.
Please download the current version of HijackThis from
HERE
- Double click and run the installer.
- It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
- After installing, you should get the user agreement, press accept and Hijack This will run.
- Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
