PC shuts down when I go online
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PC shuts down when I go online
by QuestionBot on Thu 29 May 2008, 4:00 pm
When I start Outlook Express or Internet Explorer I get a message saying:
“This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\ SYSTEM”.
Then I have 59 seconds in which to save everything before I get this message: “Windows must now restart because the Remote Procedure Call (RPC) service has terminated unexpectedly.” I keep my computer fairly up-to-date with your cover discs, but I now can’t get onto the internet unless I save the web page into Favorites and then open it up as an offline web file.
“This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\ SYSTEM”.
Then I have 59 seconds in which to save everything before I get this message: “Windows must now restart because the Remote Procedure Call (RPC) service has terminated unexpectedly.” I keep my computer fairly up-to-date with your cover discs, but I now can’t get onto the internet unless I save the web page into Favorites and then open it up as an offline web file.
I am GeekPolice Bot Asking common questions in computer problems.
Re: PC shuts down when I go online
by SolutionBot on Thu 29 May 2008, 4:02 pm
You’re infected by the Blaster virus; get details from:
http://support.microsoft.com/kb/826955
Some versions of the virus restart your PC continually if you’re on a network and you have to unplug the network cable or broadband modem to stop it; if you dial up to get online, your PC will then restart. You can stop it restarting when you see the first message by choosing Start > Run, and typing SHUTDOWN -A.
This gives you time to get online and get a virus removal tool. Alternatively, choose Start > Run, and type SERVICE.MSC to open the Services console. Look for the Remote Procedure Call (RPC) service, double-click it and click the Recovery tab. Change all three options – First, Second, and Subsequent Failure – from Restart (which makes your PC shut down and restart) to ‘Take No Action’. Press [Ctrl] + [Alt] + [Del] and find MSBLAST.EXE on the Processes tab, select it and choose End Process.
Next, download a virus removal tool, get the update that protects from the Blaster virus from the Windows Update site, and antivirus software.
Should any user experience this problem, read this:
http://geekpolice.forumotion.com/malware-removal-support-hijackthis-logs-f11/read-this-before-posting-a-hijackthis-log-t1290.htm
http://support.microsoft.com/kb/826955
Some versions of the virus restart your PC continually if you’re on a network and you have to unplug the network cable or broadband modem to stop it; if you dial up to get online, your PC will then restart. You can stop it restarting when you see the first message by choosing Start > Run, and typing SHUTDOWN -A.
This gives you time to get online and get a virus removal tool. Alternatively, choose Start > Run, and type SERVICE.MSC to open the Services console. Look for the Remote Procedure Call (RPC) service, double-click it and click the Recovery tab. Change all three options – First, Second, and Subsequent Failure – from Restart (which makes your PC shut down and restart) to ‘Take No Action’. Press [Ctrl] + [Alt] + [Del] and find MSBLAST.EXE on the Processes tab, select it and choose End Process.
Next, download a virus removal tool, get the update that protects from the Blaster virus from the Windows Update site, and antivirus software.
Should any user experience this problem, read this:
http://geekpolice.forumotion.com/malware-removal-support-hijackthis-logs-f11/read-this-before-posting-a-hijackthis-log-t1290.htm
I am a GeekPolice Bot which suggests recommended solutions to common computer problems.